Share this Job

Title:  Customer Service Representative IV, Investigation Services




Requisition ID: 92198


Join the Global Community of Scotiabankers to help customers become better off.



<span style="font-family:"Arial",sans-serif">Money Transfer Operations department provides back-office support to the Bank’s Global Trading, Group Treasury and Corporate Banking and centralized cross border Money Transfer activities.  The investigation services area is responsible for professional, timely and efficient customer service and resolution of all customer and department issues.


<span style="font-family:"Arial",sans-serif">As Customer Service Representative IV, you will be providing exceptional service by ensuring that all customer needs are recognized and are met with satisfaction at all times.  

<span style="font-family:"Arial",sans-serif">You will ensure that all calls are handled accurately and expeditiously within the guidelines of the Department SLA’s in order to minimize any potential loss for all parties involved.


<span style="font-family:"Arial",sans-serif">What will you do?


  1. <span style="font-family:"Arial",sans-serif">Provide excellent customer service by responding to customer calls and maintaining a courteous manner demonstrating a high level of patience and tact.   
  2. <span style="font-family:"Arial",sans-serif">Analyze Investigation department cases with different levels of complexity and provide customers with correct and detailed status as well as provide accurate feedback to the investigations officers by updating information from the calls in the files.
  3. <span style="font-family:"Arial",sans-serif">Assign cases to all messages which have not been automatically assigned by the system.
  4. <span style="font-family:"Arial",sans-serif">Distribute crucial GO888 reports to all HO branches on scheduled deadlines.
  5. <span style="font-family:"Arial",sans-serif">Demonstrate motivation and initiative in problem solving, accuracy, speed and attention to detail
  6. <span style="font-family:"Arial",sans-serif">Scan and file manual cases daily.
  7. <span style="font-family:"Arial",sans-serif">Perform other duties and special projects as assigned by department management.

<span style="font-family:"Arial",sans-serif">Do you have the skills that will enable you to succeed? 


  • <span style="font-family:"Arial",sans-serif">You have a professional and helpful attitude. 
  • <span style="font-family:"Arial",sans-serif">You have excellent time management skills to achieve maximum results.
  • <span style="font-family:"Arial",sans-serif">You are proficient in computer skills such as Microsoft Word, Excel, as well as internal systems
  • <span style="font-family:"Arial",sans-serif">You have prior customer service experience.
  • <span style="font-family:"Arial",sans-serif">You are able to communicate clearly and concisely.
  • <span style="font-family:"Arial",sans-serif">You use a systematic approach to planning and problem-solving.


<span style="font-family:"Arial",sans-serif">What's in it for you?


  • <span style="font-family:"Arial",sans-serif">We have a diverse, inclusive, and collaborative working environment that encourages creativity, curiosity, and celebrates success! 
  • <span style="font-family:"Arial",sans-serif">We provide you with the tools and technology needed to create beautiful customer experiences
  • <span style="font-family:"Arial",sans-serif">You get access to thousands of online and in-person courses so you can brush up on skills, or learn new ones
  • <span style="font-family:"Arial",sans-serif">Career progression opportunities. We hire you for your talent and not just for the job. We want to see you succeed not just in your role but in your career as a whole
  • <span style="font-family:"Arial",sans-serif">A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision and dental benefits that start from day one and much more!




Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Job Segment: Investigation, Customer Service Representative, Medical, Banking, Legal, Customer Service, Healthcare, Finance