Share this Job

Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance.

Title:  Content Designer, Scotia Digital




Requisition ID: 151032

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


Scotia Digital is an innovation hub with a clear and well-supported mandate to transform the way banking technology is delivered, by re-imaging the customer experience, to deliver new digital value propositions. We have the support and experience of one of the world’s largest banks behind us and a talented, and growing, team of industry leaders driving us forward.


Do you want to help us reinvent how people bank? At Scotia Digital, we are passionate about transforming the customer experience.


We’re looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous, versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to get things done.


By joining our team, you will make an impact on our customers, the banking industry, and ultimately, the world.


About the role


As a content designer, you’ll work with UX and product designers, researchers, business lines, and product owners to create user experiences that touch millions of Scotiabank digital customers every day. The right person for this role is a strong writer and editor, has an interest in all aspects of content strategy and design thinking. They push for simple, straightforward, human experiences for our customers.


Is this role right for you?


  • Plan, write, edit, and improve content for a variety of web and mobile products, making them easier to use 
  • Write clear, consistent, and concise user-interface content, such as help articles, in-app notifications, release notes, and error messages, ensuring the tone and writing style express and elevate the brand voice
  • Work with designers, researchers, product owners, developers, and business lines to define content requirements and deliver compelling experiences
  • Write and advocate for plain language and manage translation requirements when needed
  • Understand our customers and synthesize user research into viable content and communication experiences
  • Transform complex financial topics into easy to understand content frameworks, approaches, or strategies
  • Ensure content complies with corporate brand standards, legal, and compliance
  • Participate in design reviews and collaborate with product managers and designers on content strategy, content design, concepts, and storytelling
  • Develop and deliver original content according to the Scotiabank digital style guide and optimize content for search engines where required 


Do you have the skills that will enable you to succeed in this role?


  • 5+ years of experience in content strategy, corporate communications, content marketing, copywriting, or technical writing
  • Bachelor’s degree or higher in liberal arts, journalism, or technical writing
  • Expert communications skills with strong writing abilities — a sharp writer, detail-oriented, creative thinker, and a superb editor 
  • A fast learner who has an appetite to understand what’s behind both simple and complex financial solutions; experience writing for financial services is highly valued
  • Ability to work within style and brand guidelines with a desire to push existing standards to the next level
  • Experience working on scrum teams and collaborating with designers, developers, product owners, researchers, digital accessibility specialists, translation teams, and legal
  • Comfortable working within tight timeframes and with working creatively within specific constraints
  • Familiarity in content management systems, Figma, and an understanding of collaboration suites 
  • Experience planning for and developing technical, UI, or editorial content
  • French and/or Spanish proficiency considered an asset

What's in it for you?


  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don't apply here: being comfortable does
  • Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
  • Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *

*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.


Working Arrangement: Remote / Hybrid


Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Job Segment: Content Strategy, Editor, User Experience, Technical Writer, Journalism, Marketing, Publishing, Technology