Title:  Content Designer, Commerce Experience

Requisition ID: 259412 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Story Behind the Need

This person would be joining the Commerce Experience team, a cross-functional team responsible for managing all aspects of the Scotiabank.com website. 

As a Content Designer, you will greatly influence the content design of digital experiences that touch millions of Scotiabank clients daily. Your knowledge and expertise on digital project teams will ensure content and design meet business objectives and user needs, creating great user experiences. The role involves content strategy/content audit.

Candidate Value Proposition:

The successful candidate will work with a team of experienced digital employees, across marketing, product & design, exposed to different business lines and projects. 

Typical Day in Role:

•    Partner with designers, researchers, product managers, developers, and business lines to define content requirements and deliver compelling experiences
•    Plan, write, edit, and improve content for a variety of web and mobile products, making them easier to use and optimized for discovery
•    Work comfortably in Figma
•    Write clear, consistent, and concise user-interface content, such as product, offer and campaign campaigns, help articles, in-app notifications, release notes, and error messages, ensuring the tone and writing style express and elevate the brand voice
•    Participate in design reviews and collaborate with product managers and designers on content strategy, concepts, navigation, and storytelling
•    Understand the needs of our customers and synthesize research outcomes into viable content and communication experiences
•    Leverage communication channels to build relationships, inspire confidence, and influence decisions with your key stakeholders
•    Plan ahead for upcoming deliverables; identify key stakeholders/considerations early and deliver high-quality results

Skills Needed for Success in This Role:

•    6+ years of experience in UX content design, content strategy, or UX writing (previous experience or demonstrated interest in the financial industry is an asset)
•    A track record of delivering digital, web and mobile experiences that are usable, accessible, inclusive, and grounded in user needs
•    A portfolio that shows your approach to content thinking, strategy, and execution across product design work
•    Accessibility experience an asset
•    Competence in SEO principles and a growing skillset and interest in AEO/GEO and its implications for content design

Soft Skills Required:

•    Strong attention and accountability to detail
•    Strong stakeholder management skills, working across business lines, marketing, legal, digital and design
•    Storytelling and communication skills: you can translate complexity into clarity, advocate for content in cross-functional environments, and handle stakeholders and feedback with confidence and tact
•    Positive, can-do, open mindset
•    Problem-solving aptitude 

Education:

•    Bachelor’s degree or equivalent experience – preferred fields: design, communication, journalism, media
•    SEO certification is an asset, GEO training a bonus

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.