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Title:  Communications Coordinator




Requisition ID: 158921

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


Job title: CBCC Communications Coordinator

Job Level:: 5


*This is a Hybrid position



  • Partner with customer-facing teams and functions across the Canadian Banking Contact Centre network to support with providing expert advice, analysis, and strategies.
  • Create compelling graphics and designs to support a wide variety of communication initiatives in print, online, TV media, photographs, and visual needs. Regular updating of these as needed.
  • Produce content for on site and virtual events, including community events and our end of year celebration for Best of the Best. Additional duties include supporting the marketing of such events, along with the site set up and event management.
  • Plays a large role in the content creation and web-design on Scotiabank Live and Workplace, involving a national influence.
  • Act as a trusted advisor and strategic partner to other communications teams across Global Contact Centres and other areas of the Bank.
  • Assist with weekly communications reports/updates and proactively identify and support communications and change management potential issues.
  • Support broader corporate communications initiatives that impact CBCC operation.
  • Assist in the development and execution of CBCC communications strategies and tactics, including leadership message positioning and key message development and coordination with key partners to advance strategic priorities and drive engagement.
  • Supports the development and execution of EE programs and events by:
    1. Contributing to the overall EE strategy by generating ideas and providing insight specific to the campus to ensure a consistent employee experience across GO campuses
    2. Facilitating execution of EE programs specific to the campuses including campus events such as: Lunch and Learn Sessions, Employee Engagement activities, Employee Training and Onboarding activities
    3. Supporting the Senior Manager, EE to evaluate the effectiveness of EE activities (e.g., learning materials, training sessions, delivery strategies) by collecting data to examine EE metrics and continuously improve techniques, delivery, outcomes and strengthen EE programming
    4. Assisting with the identification, development, implementation, and maintenance of communications platforms with a specific focus on channels that are fundamental to and drive Employee Engagement within GO campuses such as Scotiabank Live, Workplace, and Campus TV.
    5. Providing guidance and active governance to Campus Action Teams – Engagement, Diversity & Inclusion and Community to drive idea generation and assist in program implementation, while ensuring alignment to overall EE strategy
    6. Assisting with the development of content for wellness activities and associated relationship management of vendors (e.g. Good Life)
    7. Coordinating the set up and take down of the physical space assigned to each event
  • Champions a customer-focused culture to deepen partner relationships and leverage broader Bank relationships, systems, and knowledge by:
    1. Partnering with the GO Communications team to assist in executing corporate events and supporting corporate initiatives
    2. Providing support for campus and business line activities and events, campus tours, etc.
    3. Supporting budget maintenance and monitoring including reconciliation, invoices, monthly and annual returns
    4. Participating in the orientation of new hires
    5. Assisting Campus Operations in the administrative support of the units in the campus as required
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-today activities and decisions
  • Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Scotiabank Code of Conduct.
  • Champions a high-performance environment and contributes to an inclusive work environment.


Necessary Skills & Experience

  • 2+ years of experience in Graphic Design and Web Design
  • 2+ years of experience in Communications, preferably in a financial services environment.
  • Thorough knowledge of campaign design and management
  • Experience in supporting/ executing Communications and Change Management strategies.
  • Exceptional written and verbal communication skills with a demonstrated ability to plan and create effective print and online content.
  • Excellent ability to take complex ideas and translate them into digestible key messages that resonate with the audience.
  • Strong interest in communicating and supporting strategy through effective communication and employee engagement tactics.
  • Strong strategic thinking skills, excellent attention to detail, and high-level accountability for the quality and timely completion of projects.
  • Flexible and willing to take on new challenges as they present themselves.
  • Strong ability to create enthusiasm and foster a team environment.


Working Conditions

  • Hybrid. Work in a standard office-based environment; non-standard hours are a common occurrence. 
  • Flexibility to attend offsite events: such as community-related and work-related events




Location(s):  Canada : Nova Scotia : Halifax || Canada : Ontario : Ottawa || Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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