Title:  Change Manager, Practice Excellence - Toronto, ON

Requisition ID: 264892 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose:

The Change Manager is responsible for assessing the impact and planning the change/enablement strategy to drive successful implementation of initiatives across Canadian Wealth Management.

Major Accountabilities:

• Lead change management initiatives by:
  • Representing the Change Management team in various project meetings; identifying select meetings that require participation of Training Design Specialists, Business Application Specialists or other internal partners
  • Collaborating with Project Leads/Product Owners to conduct a stakeholder/impact analysis for projects/initiatives
  • Collaborating with Project Leads/Product Owners to identify KPIs and how to measure baseline and results
  • Creating and maintaining a record of change impacts associated with the project/initiative
  • Creating a journey map for impacted users
  • Working closely with the business throughout the project to ensure they are contributing to the change management activities

• Support implementation of initiatives by:
  • Collaborating with the Training Design Specialists to develop a training plan to support each project/initiative
  • Provide guidance and management of deliverables for Training Designer(s) assigned to the project
  • Ensuring a communication plan is in place to engage in-field users, inform/prepare operations and support teams and keep business lines informed
  • Ensuring an activation plan is in place to observe, track and report implementation success
• Ensure we are receiving feedback on our initiatives by:
  • Including feedback loops in Implementation Plans to capture end user and leadership reactions
  • Utilizing methods to track and action on feedback being received
  • Reviewing results and feedback to report on impact to KPIs and overall results

• Incorporate AI capabilities into implementation plans/Change Strategies
  • Incorporate AI usage into training and support plans
  • Include AI capabilities in the development of training/support material

Education / Work Experience / Designations: 

• Knowledge of the financial industry;
• Knowledge of change, communication and training methodologies
• Experience planning and/or executing change initiatives;
• Knowledge of project management principles;
• Proficiency in Microsoft Office Suite (Word, Excel, Access and PowerPoint);
• Proficiency with AI tools – Microsoft Copilot
• Excellent verbal and written communication skills;
• Excellent interpersonal skills;
• Excellent relationship management skills;
• Must be flexible and able to work in a fast-paced environment;
• Ability to manage multiple tasks and work within strict deadlines;
• Ability to work independently and cooperatively as member of a team;
• Must be highly organized and able to work with various stakeholders.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.