Title:  Business Systems Analyst

Business Systems Analyst – Cloud Modernization (Mortgage Domain) 

About the Role 

We’re looking for a high-performing Business Systems Analyst to join our team on a transformative cloud modernization program. This is a rare opportunity to work on a mission-critical initiative that is reshaping how mortgage applications are processed, underwritten, and delivered across the bank. 

You’ll be part of a collaborative, forward-thinking team rewriting a legacy, business rule-heavy monolithic application into a cloud-first, event-driven, microapp architecture. If you thrive in complex environments, enjoy working with seasoned SMEs, and have a passion for modernizing financial services, this role is for you. 

What will you do? 

• Lead requirements elicitation from diverse stakeholders including business SMEs, architects, and developers. 

• Translate complex business rules and legacy processes into clear, actionable user stories and backlog items. 

• Facilitate workshops and design sessions to drive alignment and clarity across business and technology teams. 

• Own and manage the product backlog, ensuring traceability, prioritization, and readiness for development. 

• Bridge the gap between business and technology, ensuring shared understanding of functional and non-functional requirements. 

• Support delivery teams by clarifying requirements, resolving blockers, and ensuring alignment with business goals. 

• Champion modern tools and practices such as JIRA, Miro, journey mapping, and user story mapping. 

• Contribute to solutioning sessions with architecture and engineering teams to inform estimates and design decisions. 

• Document and maintain domain knowledge, including workflows, decision logic, and integration points. 

What do you need to succeed? 

• 5+ years of experience as a Business Systems Analyst in large-scale, complex environments. 

• Proven track record of delivering enterprise programs from inception to completion. 

• Strong understanding of mortgage products and lifecycle, including underwriting and regulatory considerations. 

• Exceptional stakeholder management and communication skills and abiliy to navigate ambiguity and build consensus. 

• Experience working in Agile environments, with deep knowledge of backlog grooming, sprint planning, and iterative delivery. 

• Proficiency in modern requirement management tools (JIRA, Confluence, Miro, etc.). 

• Ability to distill complex discussions into structured documentation and actionable requirements. 

• Comfortable working across legacy systems and modern cloud architectures. 

• A curious, proactive mindset, someone who asks the right questions and seeks continuous improvement. 

Nice to Have 

• Experience in financial services, especially in real estate lending or mortgages. 

• Exposure to API and microservices design and integration. 

• Background in engineering or computer science is a plus. 

• Familiarity with event-driven architecture and cloud platforms (GCP preferred). 

 What's in it for you? 

• We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success 

• We provide you with the tools and technology needed to create meaningful customer experiences 

• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world 

• We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole 

• Dress codes don't apply here: being comfortable does 

• Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones 

• A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental and much more