Title:  Business Solutions Specialist

Requisition ID: 235987

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The GTEP Site Reliability Engineering and Monitoring Tools Team is looking for an energetic and result-oriented Monitoring Tools Specialist. The role is a key position in the technology team. As a Monitoring Tools Specialist, you will work closely with business stakeholders, architects, testing and technology partners to understand business requirements and drive the integration of monitoring solutions to support the overall GTEP strategy. We are investing heavily to become the leader in Monitoring Tools and SRE space, and we are launching multiple initiatives to do so. You will help scale, enable, and drive development excellence as our team continues to deliver innovative solutions to Scotia customers. 

Is this role right for you?

• Leverage PCM Tools capabilities to proactively detect anomalies, optimize performance, and support root cause analysis.
• Collaborate with application and infrastructure teams to integrate PCM Tools across services and environments.
• Develop Python scripts to automate monitoring tasks, data extraction, and alerting workflows.
• Integrate monitoring tools with CI/CD pipelines and ITSM platforms for streamlined operations.
• Work together with product owners, scrum masters, developers and testing teams (both cross-functional and multi-country teams) to perform gap analysis, observability assessment and monitoring requirements validation.
• Collaborate with multiple technology groups and vendors to ensure that the applications, integrations, infrastructure, and security architectures are designed to meet evolving business requirements. 
• Ensure that our deliverables meet standards for reliability, scalability, performance, and availability, and align with the Bank’s Technology roadmap.
• Propose technical solutions and strategies for major applications and technology initiatives, aligning them to the technology roadmap to support GTEP’s digital plan.
• Work closely with Supervision with other engineering departments on production releases and facilitates resolution on impacts on various projects/enhancements.
• Investigate with Supervision ad-hoc issues, propose different options, and drive issue resolution.
• Effectively communicate release status and appropriately escalate impediments/risks.
• Coordinate and run planned and unplanned production implementation.
• Contribute to a collaborative team environment by information sharing and team cooperation.
• Be accountable on the execution of day-to-day project and task-oriented work efforts and meeting project expectations for established time, cost and specification definitions.
• Be responsible for providing regular, standardized update for self: velocity, stories completed and project status
• Build and maintains solid, professional working relationships with peers within the project management and business lines.
• Meet scheduled milestones to ensure project/program objectives are met in a timely manner.
• Work with team to identify roadmap/feature dependencies and impediments.
• Be accountable for tracking the dependencies and impediments and removing them to enable the team: surface, track, escalate.
• Regularly communicate with other scrum teams to ensure tactical story alignment and identifies/tracks dependencies between team.
• Ensure the completion of required forms and processes for Bank-wide release management, including the OR/NIRA process.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Do you have the skills that will enable you to succeed in this role?

• You have 1-5 years of experience with performance monitoring tools (as end-user, administrator, or technical support). You are familiar with Observability, Network concepts, Cloud solutions, SDLC, Continuous Integration and Continuous Delivery (Scotiabank experience considered a plus).
• Thirst to go from zero to hero on Dynatrace and Splunk implementation, support and administration
• Understanding of SRE concepts and how Observability Tools can improve to the overall success of resilience and reliability strategy at The Bank
• Basic proficiency in Python scripting for automation and data manipulation.
• Familiarity with cloud platforms (Azure, GCP) and containerized environments (Kubernetes, Docker).
• Strong analytical and problem-solving skills with a proactive mindset.
• Excellent communication and collaboration abilities.
• Excellent verbal and written communication skills, ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision)
• Excellent interpersonal, negotiation and client relation skills
• Excellent organizational skills and the ability to manage multiple complex initiatives
• Possesses problem-solving and analytical skills to rapidly assess problem situations
• Ideally, you have an Engineering or Computer Science degree, and pride yourself on analysis, logical thinking, and problem-solving skills.
• You anticipate potential problems in all aspects and will proactively create mitigation plans based on day-to-day communication & observations.
• An intrinsic drive to deliver quality work, empowered by an ability to simplify complex situations and navigate ambiguity.
• You are great at making sure everyone's speaking the same language and are on the same page. 
• You stay current on the tools and approaches that work best. And you are excited about working on new release because every release is a new learning opportunity!
• You enjoy collaborating with, learning from, and teaching others so we all become better.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.