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Title:  Business Operations Analyst, Scotia Digital




Requisition ID: 124417

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


The Business Operations Analyst will contribute to the overall success of Scotia Digital in Toronto, Ontario, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. They will support the Manager, People Operations, and Director, Business Operations in executing operational initiatives 



Is this role right for you?

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
  • Assist hiring managers with Scotia Digital hiring approval process, and provide senior management with consolidated, annotated reporting of the program’s progress
  • Assist with administrative duties including obtaining approvals, consolidating, tracking and submission of invoices
  • Take full responsibility for all inquiries, concerns, and complaints directed to him / her by resolving those matters within their discretion to the internal client’s satisfaction or by referring to the appropriate source
  • Work with Talent Acquisition team and Hiring Managers to ensure timely updates of reports
  • Develop and maintain a thorough knowledge of the team’s objectives, goals and key milestones
  • Project support – will work closely with Operations team members and partners, leading a variety of projects and providing support as needed
  • Actively identify and provide recommendations / ideas for process improvements
  • Organize lunch and learn for hiring managers
  • Maintain SharePoint pages and process documents
  • Complete other duties as assigned / prioritized by the team
  • Relationship building – build and maintain great working relationships with Digital users and other stakeholders across Scotiabank
  • Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures
  • Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales
  • Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
  • Champions a high-performance environment and contributes to an inclusive work environment 



Do you have the skills that will enable you to succeed?

  • Experience building up office culture through relationship building and creative problem solving
  • Experience improving efficiency and productivity in an office
  • Good interpersonal and communication skills, and exercise diplomacy and judgement, to effectively work with end users and other stakeholders from other areas of the bank.
  • Ability to quickly acquire a holistic view of the organization’s operations, proactively perform process analysis to identify pain points and bottlenecks and put forward improvement recommendations to streamline operations
  • Knowledge of operations management and Microsoft Office Suite applications is an asset 



What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We provide you with the tools and technology needed to create beautiful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • Dress codes don't apply here, being comfortable does
  • Free shuttle service to and from Union station, which means more money in your pocket
  • Onsite subsidized cafeteria with a chef, so you can snack all day, every day
  • Onsite fitness center, so you can feel your best 
  • This isn't your typical "corporate" job. We work hard and we have fun!
  • Access to thousands of online and in person courses so you can brush up on skills, or learn new ones
  • Career progression opportunities. We hire you for your talent and not just for the job. We want to see you succeed not just in your role but in your career as a whole
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision and dental benefits that start from day one and much more!

*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.



Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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