Title:  Business Analyst - Wealth Insurance - Toronto

Requisition ID: 257008
Employee Referral Program – Potential Reward: $1,000.00  

We are committed to investing in our employees and helping you continue your career at Scotiabank. 

We are seeking a Business Analyst (BA) to play a pivotal role in Insurance Operations. Reporting directly to the Senior Manage, AMS and Reporting, this role offers an exciting opportunity to shape Scotia Wealth Insurance Services Inc. and deliver measurable outcomes.

As a BA, you will partner closely with business stakeholders to facilitate discovery and problem definition, then map current and target-state designs that fundamentally improve how we operate. You excel at simplifying complexity, pinpointing pain points & inefficiency, quantifying impacts, and designing pragmatic solutions that reduce friction and achieve strategic priorities. Key responsibilities include analyzing and documenting business requirements, collaborating with stakeholders to prioritize system enhancements, and conducting gap analysis to produce functional specifications.

Position Responsibilities

Understanding Business Impacts: Assess initiatives through a transformation lens—identify and prioritize high-impact, transformation-focused processes across customers, technology, and operating models; define the target state; and design integrated solutions that enable seamless adoption and sustained delivery post-launch.

Experience and Performance Insights: Use quantitative and qualitative methods to assess current-state performance and customer/employee experience (e.g., cycle time, productivity), translate insights into transformation opportunities, and define success metrics.

Change Enablement and Adoption: Partner with change management to design adoption plans, readiness metrics, and stakeholder communications

Analytical and Critical Thinking: Utilize your analytical and critical thinking skills to ask pertinent questions, understand business drivers and needs, and bring clarity and precision through detailed business requirements.

Relationship Building and Influence: Build and sustain strong partnerships with key stakeholders and teammates, earning trust, fostering collaboration, and inspiring action through a positive, outcome-oriented mindset.

Communication and Collaboration: Use your strong communication skills to collaborate with working groups and accurately document business needs.

Continuous Learning: Strengthen your toolkit across transformation methods (e.g., Agile, Design Thinking, Lean practices), project/program management, and insurance domain expertise.

Required Qualifications

2 or more years of relevant work experience in business analysis. Experience in Financial Services, especially Insurance would be an asset.

Preferred Qualifications
Proficiency with Microsoft Office products is required. Excel, Power Point, Confluence, and JIRA experience would be an asset.

• Ability to Apply Lean methodology to define problems, measure current performance, analyze root causes, transform processes, and establish controls to sustain gains
• Ability to Lead cross-functional workshops to define future-state operating models; quantify expected benefits and risks.
• Strong organizational and problem-solving skills while working in a face-paced environment with changing priorities.
• Ability to develop positive relationships and effectively lead various sized groups to attain collaborative and innovative solutions.
• Adaptable and great aptitude for change; reprioritize conflicting workloads and deliverables.
• Excellent verbal & written communication skills, with ability to adjust for different audiences.
• Experience with process mapping and/or process design

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Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.