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Title:  Broker Onboarding Officer (French & English)




Requisition ID: 91999


Join the Global Community of Scotiabankers to help customers become better off.


Purpose of Job:


Contributes to the overall success of the Scotia Mortgage Authority® in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.


The Broker Onboarding Officer is responsible for the effective onboarding of Mortgage Broker Offices, Brokers, Agents and Administrative Assistants to Scotia Mortgage Authority® and includes executing on the entire process from application receipt through to aligning newly approved firms/brokers/agents/assistants with their appropriate underwriting relationship and submission point. The incumbent will also monitor individual agent submissions through broker firm centralized underwriting desks, producing reporting and making recommendations to the Senior Manager to move agents “up” to a Broker Relationship Manager, “down” to a Broker Lending Manager, or “out” of Scotiabank (off-boarded) if they do not meet minimum requirements.


Key Job Accountabilities:


  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Retrieve and process Mortgage Broker Agreements, Mortgage Broker Applications, Mortgage Agent/Administrative Assistant Applications and Direct Deposit Enrolment Agreements received via direct mail.
  • Communicate with Mortgage Broker Offices, Brokers, agents and administrative assistants and references to verify application details and ensure they are accurate and complete prior to hand-off to a Broker Lending Manager (BLM)
  • Add approved Mortgage Broker Offices, Brokers, Agents and Administrative Assistants to the Scotia Mortgage Authority® Broker database and disseminate Member IDs and passwords, in collaboration with the Broker Management Group (BMG)
  • Provide basic guidance and training (including phone calls, webinars, written guides, etc.) to new Brokers on BNS products, programs, policies, and processes and educate them on target expectations and implications of under delivering.
  • Act as the initial point of contact for new mortgage agents to SMA, answering onboarding questions and escalating / responding to concerns
  • Assess broker volumes and provide them with access to SMA either through the firm’s centralized underwriting desk/a Broker Lending Manager (BLM) or directly through a Broker Relationship Manager (BRM).
  • Assess Broker performance and make data-driven recommendations to the Senior Manager regarding Brokers who should a) transition from access through their firm’s centralized underwriting desk to a BRM as deal volumes hit a specified threshold, or b) be off-boarded from SMA due to under performance over a specified period of time.  
  • Provide off-boarding communications and support, including to BMG and RVPs/BRMs as it relates to broker movement, license lapses, etc.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
  • Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.


Functional Competencies:


  • University Degree or Diploma with 2 to 4 years of related work experience
  • Strong knowledge of the Bank’s retail mortgage lending policies and procedures
  • Proven communication and relationship building skills
  • Strong knowledge of the Bank’s online systems
  • Expert knowledge of the mortgage broker industry
  • Ability to use personal computer programs; Microsoft office, Intralink, Email and BNS commercial software
  • Must be fully bilingual in French and English


Working Conditions:


  • Work in a standard office-based environment; non-standard hours are a common occurrence. 
  • Limited travel domestically.


Location(s):  Canada : Ontario : Toronto || Canada : Quebec : Montreal 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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