Share this Job

Title:  Branch Service & Supervision Manager - Toronto ON


Requisition ID: 70466


Join the Global Community of Scotiabankers to help customers become financially better off. 

A Best Workplace 

Scotiabank is a premier financial institution and Canada’s most international bank recognized as a Best Workplace®, in Canada, Mexico, El Salvador, Costa Rica, Puerto Rico, Dominican Republic, Panama, Peru, and Latin America by the Great Place to Work® Institute. 

A multinational winning team
Scotiabank is Canada’s international bank and a leading financial services provider in North America, Latin America, the Caribbean and Central America, and parts of Asia.  We are dedicated to helping our 21 million customers become better off through a broad range of advice, products and services, including personal and commercial banking, wealth management, corporate and investment banking. 

Corporate Social Responsibility 
Scotiabank helps to build bright futures worldwide through ethical banking practices, environmental awareness and a commitment to communities. 

ScotiaMcLeod is part of the Global Wealth Management (GWM) division of Scotiabank and a division of Scotia Capital Inc.  ScotiaMcLeod offers full-service advice and a full spectrum of investment products and services through 750 advisors to over 150,000 households across Canada. 

ScotiaMcLeod has earned a reputation for integrity based on our standards of excellence, quality service and a commitment to doing what's right for our clients. 

At ScotiaMcLeod, we pride ourselves on the strong team we have developed to support the Wealth Advisors. In addition to traditional administrative support, we also have a number of licensed roles to assist the advisors with their clients, with their individual marketing, and with the growth and development of their businesses. ScotiaMcLeod provides both internal training as well as financial assistance for external courses to support and encourage career path progression for our employees. 

As part of Scotiabank, you will see the many benefits of working for an employer of choice - one that reflects the community and one that attracts and retains talent from diverse backgrounds. We encourage open communication, recognize and reward performance, and provide opportunity for growth. Here you will find a workplace enriched with strong relationships, teamwork, contagious enthusiasm and a "can-do" attitude. 

Purpose of Job

The primary objective of this position is to comply with IIROC supervision Rules and Regulations as well as supporting the Management Team in achieving overall branch growth and profitability. The role is also responsible for guidance and support to the Advisory Teams as it relates to sales supervision as well as general service and branch operations.


Key Accountabilities

  • Performing Tier 1 Supervision of advisors for IIA and its sub-branches in accordance with industry regulations and firm policies and procedures alongside the National Supervision Team on behalf of the Branch Managers.
  • Responsible for the maintenance of the required Internal Control branch files.
  • Provide training and coaching to staff as required for the firm’s implementations and processes.
  • Prepare and manage the BAC agenda and its required action items.
  • Ensure branch readiness for upcoming audits.
  • Review and approve all new accounts in accordance with IIROC and SCI policies and procedures.
  • Review and submit for approval all advertisements, sales communications and marketing activities in accordance with IIROC and SCI’s social media policies.
  • Ensure branch level supervision is performed and compliance procedures met for anti-money laundering, privacy and other federal and provincial regulatory requirements.
  • Perform initial assessment on all client complaints and discuss with the Management Team required actions.
  • Work with advisory teams in the implementation of new rules and regulations.
  • Familiarization and understanding of the Country Rules.
  • Tracking and yearly review of PEPs.
  • Undertake regulatory initiatives as required.
  • Escalation point for the advisory teams for account and documentation issues.
  • Approval for cancel and amend requests, cheque requests and third party deposits.
  • Staying informed of industry trends and issues.
  • Ensuring compliance policies and procedures are followed and put into practice.
  • Reviewing and following up on all head office corporate audits to ensure compliance and attention to deficiencies. Assist as required in providing responses back to head office including findings from compliance department reviews.
  • Ensuring appropriate internal controls are in place and functional.
  • Proactively identifying and implementing any process and procedural improvements.
  • Ensuring proper maintenance of evidence of supervisory reviews, approvals and activities, such as inquiries made, replies received, actions taken, date of completion, etc.
  • Liaising with the Compliance Department, identifying patterns and on-going concerns to be addressed through training initiatives


         Develop and maintain value-added, on-going relationships with Advisory teams by:

  • Building relationships with Advisory Teams to help them find solutions to their issues and concerns
  • Assisting teams in understanding and implementing compliance rules in their business
  • Working with the Regional Director and Branch Management  to strengthen relationships with Advisors, by assessing their needs and providing information to assist with their business 
  • Working with Advisors when new policies are introduced to ensure their understanding of them


        Manage the quality and efficiency of branch operations by:

  • Resolving and responding to risks that arise on a daily basis in a timely manner 
  • Answering questions surrounding applicable Company products and services
  • Communicating new policies and procedures to the branch’s support staff and advisors to ensure all lines of business work together to help advisors grow     
  • Facilitating effective communication between Advisory teams, other departments and Head Office 
  • As requested, conduct meetings with Advisors and branch support staff           
  • Contributing to the on-going development of policies and procedures           
  • Using effective time management skills to prioritize completion of tasks and issues                                                                                                                                                                                                                                                                                                                                                                                                                                   

Skills, Experiences and Functional Competencies

  • Minimum 5 to 10 years’ experience in the financial services industry, with some branch and sales management experience and accomplishments.
  • Strong understanding of, and experience in, general management concepts, i.e. finance, human resources, marketing, sales, compliance, operations
  • Commitment to on-going industry education and CE requirements to remain registered 
  • Proficient in MS Office (outlook, word, access, excel)
  • Commitment to on-going industry education and CE requirements to remain registered
  • Proficiency in Oral and Written Spanish is a must




  • Related university degree or experience       
  • Canadian Securities Course (CSC)        
  • Branch Managers Course, Effective Management Seminar         
  • Conduct and Practices Handbook (CPH)             
  • Must be able to be licensed in a  Supervisory capacity of Registered Representatives 

Location(s):  Canada : Ontario : Toronto 

ScotiaMcLeod and Scotiabank are committed to providing an inclusive and accessible candidate experience. Only those candidates selected for an interview will be contacted. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.

Job Segment: Branch Manager, Service Manager, Bank, Banking, Law, Management, Customer Service, Finance, Legal