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Title:  Bilingual Virtual Learning Instructor (Fully Remote)

 

 

 

Requisition ID: 150908

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

 

Please note this position is fully remote and open to applicants across Canada, with the expectation of working EST hours (as of 9am EST)
 

Purpose
 

The Virtual Learning Instructor contributes to the overall success of the Retail Learning Experience team for Learners within the Canadian Branch Banking network, by effectively facilitating learning programs delivered virtually to CBB employees. This includes employing a variety of learning delivery methods in order to provide a “Best in Class” Learner experience focused primarily on behavioural requirements for effective customer interactions. The Virtual Learning Instructor ensures all activities are conducted in compliance with governing regulations, internal policies, procedures, and sales practices.

 

Accountabilities

  • Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Create and manage a “Best-in-Class” Learner Experience by engaging and supporting the Learner during the session while providing a balanced feedback to ensure that all learning and performance objectives are met.
  • Engage Learners in sustainment activities to support the ongoing practical application and use of their learning through the usage of virtual technology (e.g. Scotiabank Live, MS Teams and conferencing platforms as appropriate).
  • Be an expert in instructor-led learning sessions by consistently developing skills, competencies and knowledge, completing any continuing educational and certifications required, remaining current on all-bank strategies and goals, and regularly participating in forums at Workplace, ScotiaLive or Scotiabank Global Learning Community.
  • Actively collaborate with partners during the planning, design, development, and implementation of any learning activity, while consistently providing feedback that emerged from the classroom or post-workshop / learning sustainment activities.
  • Monitor key performance drivers identified by Learning Partners (if available) and other relevant unit/organizational learning and performance indicators, including course/program evaluation results, to assess personal contribution and provide feedback to Learning Partners.
  • Provide back up support to deliver in-person workshops as required.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursue effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
     

Requirements
 

  • Post-secondary Degree or Diploma in Human Resources or Business or pursuing education in related field
  • Certified Training Practitioner accreditation or Adult Learning Certification is an asset
  • Previous facilitation experience or learning background preferred
  • Deep understanding and knowledge of Bank policies and procedures
  • Strong knowledge of Organizational structure and internal dynamics
  • Strong communication skills, both verbal and written
  • Strong relationship management and interpersonal skills
  • Flexibility and ability to adapt to changing work environments
  • Experience in the sales/service retail network
  • Proven teamwork capabilities; strong relationship management and interpersonal skills
  • Bilingual (French/English) required

 

 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.


Job Segment: Training, E-Learning, Instructor, Training Instructor, Education, Bilingual