Title:  Benefits & Leave Experience Consultant (Bilingual - French/English)

Requisition ID: 262775 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Please note that this is a 12 month temporary full-time opportunity.

The Benefits & Leave Experience Consultant is accountable for administering employee benefit and leave programs with a high degree of accuracy, timeliness, and attention to detail. This role supports the delivery of Total Rewards operations by managing benefit data, resolving inquiries, liaising with vendors, and ensuring alignment with established standards, policies, and Service Level Agreements (SLAs).

Is this role right for you? In this role, you will:

• Process employee benefits and leave-related transactions, ensuring accuracy, completeness, and adherence to established service levels and controls
• Respond to and resolve inquiries related to benefit programs and leave processes, escalating complex or high-risk issues where appropriate
• Support the administration of benefit programs, including disability, life insurance, survivor services, and payroll-related activities tied to leave processes
• Maintain and update employee benefits data and documentation, ensuring consistency and integrity across systems
• Collaborate with benefit vendors, internal HR teams, and Total Rewards partners to resolve issues and support program delivery
• Ensure all benefit processes and activities are delivered in compliance with standards, policies, and SLAs
• Support escalations, appeals, and complex cases by coordinating across stakeholders and ensuring timely resolution
• Identify opportunities to improve processes, procedures, and service delivery, contributing to ongoing operational efficiency

Do you have the skills that will enable you to succeed? We’d love to work with you if you have:

• Full fluency in both English and French is necessary
• Post-secondary education in Human Resources, Business, or a related field (or equivalent experience)
• Experience supporting benefits administration, leave processes, or HR operations in a service delivery environment
• Foundational knowledge of benefit programs, policies, and compliance requirements
• Strong attention to detail with the ability to manage multiple priorities and meet deadlines
• Ability to work independently while exercising sound judgment and knowing when to escalate
• Strong problem-solving skills with the ability to resolve issues efficiently and effectively
• Excellent communication and interpersonal skills to partner with internal stakeholders and external vendors
• Hands-on experience with HR systems (e.g., HRIS, case management, absence management tools)
• Proficiency in Microsoft Office tools, particularly Excel (e.g., formulas such as VLOOKUP)

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.