Title:  Associate Director, Commercial Card Solutions, Global Transaction Banking

Requisition ID: 261197 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking 

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose
The Associate Director, Commercial Card Solutions, North America is responsible for acting as expert advisory support for the Sales team when offering commercial cards products to the Bank’s Corporate and/or Commercial customers. Commercial Card products include Commercial Card for Travel & Entertainment, Procurement, One Card and Virtual cards.

The Associate Director, Commercial Card Solutions is also responsible for assisting the Commercial Card team, partners and customers by ensuring appropriate strategies, business plans and initiatives are executed in a timely fashion following all governing regulations, risk management guidelines and any other applicable internal policies and procedures.

Coordinate and lead efforts with internal partners and directly reaching out to teammates, partners and clients to address various activities such as technical / in-depth product discussions, discussion of solution viability (including integrations and set-up),processing of documentation, and distribution of data/information across the team, as well as accountability for all client facing documentation and client business reviews related to Commercial Cards.

The incumbent will have a thorough understanding of competitor offerings and industry trends to ensure our Commercial Card products are competitively positioned. Further, building and maintaining strong working relationships with Scotiabank partners and internal stakeholders will be crucial to meeting the roles mandate described within each scorecard objective.

What You’ll Do:

Support, Strategy, Initiatives & Planning:

• Work with the Director, Commercial Card Product and Sales partners in the review of client presentations and proposals in conjunction with the proposal writing team/product/pricing, customizing the Bank’s standard formats to meet client’s unique needs.
• Act as a Commercial Card Subject Matter Expert in client relations, from leading Product presentations to prospects, to supporting in program management and growth of existing client.
• Look for opportunities to make suggestions to continually improve processes and team/client satisfaction metrics.
• Gather, monitor and summarize client feedback to optimize how products are presented. Using said feedback, inform the roadmap of product development partners.
• Ensure program renewals are tracked and followed for resign.
  Support in RFP answers, partnering with Sales, and Product Market Management.

Partnering/Onboarding:

• Assist in preparing the documentation required to support new Commercial Card programs or changes to existing programs 
• Coordinating efforts with the client and various internal partners, including Pricing, Product, Operations to ensure Commercial Card and related services/products are fulfilled as per customer expectations by providing consistent accuracy of information.
• Track onboarding and service requests of critical clients to ensure bottlenecks or delays are promptly escalated with a plan to resolve.

Assisting Client/Team:

• Help resolve/escalate service-related matters raised by critical clients.
• Ensure clients receive best-in-class support from all client facing teams, and escalate accordingly if roadblocks or delays seem likely.
• Serve as a subject matter expert to all teams internally, providing the E2E business perspective to specialized operations teams, and inversely presenting the operational perspective to Sales and
• This position primarily covers GTB business activities in a defined coverage in Canada and/or the USA, and will occasionally require travel in both countries.
• Requires a thorough understanding of the commercial card market as well as industry and competitor offerings.
• The position has ongoing deliverables with tight deadlines

What You'll Bring:

• Minimum of 3-5 years in the commercial card and/or payments industry, and/or client facing sales in financial services.
• Minimum bachelor’s degree in business or related field, in addition industry designation (e.g. CPCP) an asset.
• Proven ability to be detail oriented in documentation and client facing materials.
• Must be an experienced professional with exceptional interpersonal, leadership, negotiation, strategic influencing and business development skills.

Working Conditions:

• Work in a standard office-based environment; non-standard hours are a common occurrence.
   

Interested? 
If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank! 

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you? 
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

#LI-AM2
#GTB

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.