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Title:  Assistant Manager, Branch Communications




Requisition ID: 167967

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


The Assistant Manager, Branch Communications is an integral part of the Branch Change Management and Communications team within the Advice & Service Effectiveness department, supporting the Canadian Branch Banking network through the delivery of consistent employee communications (e.g., News Items, manuals/guides/handbooks, job aids, FAQs/best practices). The incumbent is responsible for the delivery of consistent, relevant and timely communications to the Canadian Branch Banking network, which in turn supports employee’s delivery of consistent customer experiences.


As a member of the Advice & Service Effectiveness team the Assistant Manager is responsible for coordinating all required publishing activities for online communications to the branches as assigned. The Assistant Manager works with the Senior Manager, Branch Communications to provide value-added advice, and foster business relationships with key stakeholders and business line partners while ensuring all activities are conducted in compliance with governing regulations, internal policies, and procedures.


Is this role right for you? In this role, you will:

•    Champion a customer focused culture to deepen customer relationships and leverage broader Bank relationships, systems, and knowledge.

•    Deliver efficient and effective communications by:

o    Ensuring communications are published accurately and timely via SharePoint
o    Working with partners to resolve and troubleshoot any problems or concerns 
o    Supporting business line partners by managing the publication process for branch communications  via the Communication Online Request Environment platform (CORE), including the Core support mailbox
o    Monitoring communications that are completed or in process
o    Acting as a Subject Matter Expert when responding to communications-based internal and external inquiries
o    Identifying opportunities for process and technical improvement and propose solutions to maximize productivity and efficiency
o    Sourcing value-added feedback from partners and stakeholders to enhance the publishing process


•    Support protecting the bank by adhering to internally approved publishing protocols including:

o    Ensuring appropriate signoffs for assigned work are received and verified prior to publication
o    Ensuring communications meet Bank standards 
o    Adhering to communications guidelines and ensuring protocols are met
o    Managing the Branch Communications publishing calendar to ensure prioritization and timely delivery of initiatives


•    Support the Senior Manager, Branch Communications and the broader Advice & Service Effectiveness team on training initiatives, projects and events as required

•    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

•    Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

•    Champion a high-performance environment and contributes to an inclusive work environment. Supports their team by training new staff or assisting with this process

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

•    Post-secondary education in Communications, Journalism, or another relevant degree/diploma

•    Several years of progressive communications experience, in a dedicated communications role, ideally within the financial industry
•    Demonstrate a high level of organizational, interpersonal, analytical and problem-solving skills 
•    Strong verbal and written communication skills; above average writing and editorial skills
•    Superior organization, time management, prioritization, and proactive problem-solving abilities

•    Proven track record for operating collaboratively and delivering measurable outcomes in a fast-paced, deadline-oriented environment with the ability to be diplomatic yet assertive in dealing with partners 
•    Strong working knowledge of MS Office skills – Word, Outlook, Excel and PowerPoint , Yammer, (or similar enterprise social media platform), and design programs such as Photoshop are an asset
•    Proficiency in French an asset
•    Demonstrated collaborative and interpersonal skills in working with a variety of people and ability to work independently and within a larger team
•    Working knowledge of Sharepoint or similar content management system is an asset
•    Knowledge of CP style is an asset.



Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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