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Title:  Assistant Manager, Branch Communications (Contract)




Requisition ID: 104275

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


The Assistant Manager, Branch Communications supports the Branch Communications team (part of Advice & Service Effectiveness team) in Canada, ensuring the delivery of consistent customer experience in the strategic area of branch employee communications (e.g., News Items, manuals/guides/handbooks, job aids, FAQs/best practices). The incumbent is considered an integral part of the Canadian Branch Banking team and will be an advocate for consistent communications at Scotiabank. 


The incumbent works autonomously in day-to-day operations and relationships with the business line partners. As a member of the Advice & Service Effectiveness team the Assistant Manager, Branch Communications is responsible for coordinating all required publishing activities for online communications to the branches that are assigned to him/her. The Assistant Manager, Branch Communications works with the Manager, Branch Communications to provide value added advice and foster business relationships with business line partners. 


Daily deliverables will have overlapping timelines and competing priorities. The ability to execute concurrent deliverables is essential for this position. 

Deliver efficient and effective communications by: o Ensuring communications are published accurately and timely on IntraLink 

  • Working with partners to resolve and troubleshoot any problems or concerns with branch communications 
  • Via the Communication Online Request Environment platform(CORE), support business line partners by overseeing the publication process for branch communications, including the Core Support mailbox. 
  • Tracking and reporting on communications that are completed or in process 
  • Assisting with the creation and/or optimization of processes within the unit to maximize productivity and efficiency 
  • Responding to communications-based internal and external inquiries 
  • Working within the Branch Communications team to foster a friendly and collaborative environment 
  • Sourcing value-added feedback from partners and stakeholders to enhance the publishing process 


Identifying innovative communication solutions 

  • Manage consistent publishing protocols for internally approved communications including: o Ensuring appropriate signoffs for assigned work are received and verified prior to publication, ensuring communications meet Bank standards and attachments are included on the publication/effective date 
  • Adhering to communications guidelines and ensuring protocols are met 

Support the Manager, Branch Communications—and the broader Advice & Service Effectiveness team on training initiatives, projects and events—as assigned 


Education and Other Requirement:

  • Undergraduate Communications or Business (or related discipline) or post graduate degree.
  • 4+ years’ experience in the financial industry (or related field)
  • Previous communications experience
  • Strong communication skills
  • Above average writing and editorial skills
  • Above average organizational skills to coordinate and prioritize a large number of concurrent deliverables
  • Strong relationship building skills – fostering a collaborative work environment
  • Strong analytical, problem solving skills and attention to detail
  • Thorough knowledge of technology systems and presentation software applications
  • Working knowledge of the Bank’s application systems
  • Proficient in Microsoft Office and Outlook
  • Proficiency in French an asset
  • Demonstrated collaborative and interpersonal skills in working with a variety of people and ability to work independently and within a larger team
  • Expert knowledge of business software programs (MS Office Suite)
  • Experience with OLP and CKEditor
  • Working knowledge of content management systems
  • Knowledge of CP style is an asset


Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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