Share this Job

Title:  Administrator, Broker Management




Requisition ID: 70429


Join the Global Community of Scotiabankers to help customers become better off.



Purpose of Job:

The incumbent is responsible for providing day to day support for Broker Management Group (BMG) within Scotia Mortgage Authority (SMA).  The BMG’s mandate is to provide a consistent and structured approach to assess, approve, and process new broker offices and individual brokers/agents who want to do business with SMA.  The incumbent will ensure that daily and periodic administrative functions associated with the assessment, approval/decline and processing of new brokers is completed in a timely and accurate manner.


He/She must have a strong understanding of the Bank's policies and processes as they relate to Retail Lending and the Alternate Mortgage Channel, as well as the Bank's Service and Complaint Resolution standards.


Major Accountabilities:

1. Analyze incoming recommendations from Broker Relationship Managers (BRMs) and Broker On-boarding Officers (BOO) for new broker firms, individual brokers/agents.


2. Ensure receipt of necessary documentation and verify adequate completion of information, i.e. broker agreements, broker licences, and business registration.  Ensure documentation is accurate and compete and provided within timelines defined.  Where necessary, follow up for missing data. This is done by maintaining an open line of communication with BRMs and BOOs to provide support/assistance/guidance for the timely resolution for issues/problems that arise


3. Conduct initial broker verification, including:

  • Perform Redx reviews.
  • Utilization of OFSI database and broker “Do Not Use” lists  
  • Verification of licensing/registration


4.  Complete first tier (level 1) review of alerts for recommended brokers.  Advise Manager, Mortgage Compliance & Broker Management Group (BMG), of alerts which require further investigation and prepare files for escalation.


5. Ensure the Bank’s interests are protected at all times by:

  • Ensuring operating practices and procedures comply with internal Bank and regulatory requirements including Bank policies, rules and regulations, confidentiality of information, Audit/segregation of duties, The Privacy Code, Anti-Money Laundering/Anti-Terrorist Regulations, “Know Your Customer” requirements, Corporate Identity Standards, Chain of Communication and Complaint Resolutions, Bank Guidelines for Business Conduct
  • Maintaining strict adherence to security procedures with respect to assigned authorities and responsibilities
  • Reporting any identified irregular and fraudulent activity to Senior Mortgage Security Specialist


6. Complete and maintain documents, files and other records securely and reliably and in accordance with regulatory requirements and departmental standards.  Where necessary, follow up with BOOs/BRMs incomplete/required data.


Education/Work Experience:

  • Strong customer service skills and interpersonal skills to deal with customers and Management effectively.
  • Strong organization and time management skills to ensure that required deadlines are met and prioritize work flows and tackle unexpected issues.
  • Strong analytical skills to determine whether there are grounds for suspicion, at times with limited information.  Ability to gather, analyse, and organize and present large volumes of information.
  • Decision making and good judgement are essential to execute all duties in a timely manner while providing quality service.
  • Excellent written and verbal communication skills
  • Experience and a sound understanding of the broker and mortgage industry.
  • Knowledge of the Scotiabank Group’s products, operating procedures and delivery systems and proficiency with Bank systems as well as working knowledge of Microsoft applications (including Word, Excel and PowerPoint) and familiarity with the Internet. 
  • The incumbent must be flexible in a changing business environment, which includes procedural and automated system changes.


Working Conditions:

The position is primarily non-physical with intermittent periods of sitting or standing. Some movement of materials is required, usually by lifting. A standard office environment is provided. There are interruptions and demands/volumes, as well as unpredictable deadlines, time constraints, and pressure situations, which can occur.


Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Job Segment: Manager, Bank, Banking, Developer, Law, Management, Finance, Technology, Legal