Title:  AI Enablement

Requisition ID: 256964 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As an AI Enablement Engineer, you will serve as the crucial bridge between our enterprise Artificial Intelligence platforms and our workforce. You will drive the adoption, effective utilization, and value realization of generative AI and intelligent productivity tools across the organization.

This is a highly strategic and user-centric role. You will not be responsible for coding, model training, or backend engineering. Instead, your focus will be on human-centric AI adoption: ensuring our teams know how to use these technologies, understand their evolving capabilities, and integrate them seamlessly into their daily workflows to maximize business value.

Is this role right for you? In this role, you will:

User Onboarding & Adoption 

• Design and execute comprehensive onboarding programs to introduce employees to enterprise AI tools. 

• Develop user guides, technical manuals, and structured documentation to support system usage and knowledge transfer. 

• Develop role-specific use cases and quick-start guides to help new users overcome initial learning curves. 

• Partner with department heads to identify specific workflows that can benefit from AI integration. 

• Analyze and create business workflows to improve efficiency and align them with new technology adoption initiatives. 

• Lead structured information gathering sessions with stakeholders to identify business needs and opportunities for AI-driven workflow improvements. 

Capabilities Roadmap & Strategy 

• Monitor the evolving landscape of enterprise AI platforms and stay informed on upcoming feature releases. 

• Translate vendor roadmaps into internal, business-focused capability roadmaps. 

• Assess how new features align with business objectives and communicate these updates to the wider organization. 

User Training & Education 

• Create and deliver engaging training sessions, workshops, and webinars tailored to various technical proficiency levels. 

• Develop best-practice resources, such as advanced prompt engineering libraries and functional workflow templates. 

• Establish and manage a community of "AI Champions" across different departments to foster peer-to-peer learning. 

• Support end-to-end platform delivery by ensuring users are equipped to adopt new tools through structured enablement and guided usage practices. 

• Support the delivery and rollout of new platforms, ensuring smooth transition from implementation to user adoption. 

User Support & Feedback Loop 

• Serve as the primary functional point of contact for user questions, best-practice inquiries, and workflow troubleshooting. 

• Triage technical bugs or system outages to the core technical engineering/IT teams. 

• Gather, synthesize, and advocate for user feedback to shape future AI rollouts and training initiatives. 

• Continuously improve workflows and user experience based on feedback gathered during post-implementation support. 

• Perform functional validation and testing to ensure solutions align with business requirements and deliver expected user outcomes. 

Value Realization & Metrics 

• Define and track key performance indicators (KPIs) related to AI adoption, active usage, and user sentiment. 

• Conduct surveys and interviews to measure time saved, productivity gains, and overall ROI of AI initiatives. 

• Identify, document, and share internal success stories to drive continued engagement and demonstrate tangible business value. 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Proven experience in technology enablement, change management, customer success, or digital transformation roles. 

• Strong conceptual understanding of Generative AI, Large Language Models (LLMs), and enterprise productivity suites. No coding or backend development experience is required. 

• Highly agile and capable of quickly learning new software platforms as our AI toolset evolves. 

• Exceptional written and verbal communication skills, with the ability to translate complex technological concepts into simple, business-friendly language. 

• A user-first mindset with a strong ability to understand and address the frustrations, fears, or hurdles employees face when adopting disruptive technologies. 

• Ability to track metrics, interpret data adoption, and build reports demonstrating business impact. 

• 5-7 years of experience working in a similar capacity as a BA/BSA 

• Bachelor’s degree in business analytics, Information sciences or another related field 

• Fluency in Spanish (Nice to Have). 

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.