Title:  Specialist Mortgage Operations - 12 Month Term

Requisition ID: 270508 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role:

Contributes to the overall success of the Servicing - Exception Processing & Financial Support department in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures

Is this role right for you? - In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Responding independently to correspondence and telephone inquiries by ensuring that action is taken to fully address inquiries, including making outbound customer calls as required.
• Conducting detailed investigations to resolve exception situations, completing complex adjustments or corrections and answering general procedural queries.
• Acquiring and maintaining detailed knowledge of all department functions/processes and a thorough knowledge of the systems used, including a working knowledge of related retail products and services.
• Providing guidance, training and support to other team members and peers.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.
• Provides processing support for other business lines and more than 900 branches in the domestic / Canadian branch network, including more than 50 Quebec based branches
• Services a mortgage Bank portfolio exceeding $160B

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• High School diploma and a minimum of 2 years of office work related experience
• Intermediate Computer Skills, including common software tools (Microsoft Office products)
• Experience providing product and process support over the phone and / or through email
• Knowledge of the mortgage industry and products, or relevant experience
• Work in a standard office-based environment
• Requires very close attention reviewing/reading material
• Pressure from meeting deadlines and situations requiring prompt attention
• Can experience significant fluctuations in volumes of work or unexpected events (e.g. system problems) which may require overtime

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s):  Canada : Ontario : Stratford 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.