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Title:  Customer Support Accounting Clerk - Stratford, ON


Requisition ID: 41836

Join the Global Community of Scotiabankers to help customers become better off.

The Customer Support Accounting Clerk provides assistance to various units within the Retail Service Centre in Stratford, ON by completing duties accurately and in conformity to Bank regulations and procedures for the effective administration of the Retail Service Centre. To do so, you will control, check, balance, and maintain specific Bank systems, and provide professional and efficient customer service if/when responding to Branches, third parties, and third party partners, which the Unit services during the completion of these assignments.


Key Accountabilities:

1. Provide processing support by acquiring a good knowledge of product accounting functions and a thorough knowledge of internal processes and systems used, as well as accurately processing, posting, and maintaining daily transactions . 

2. Provide customers and business line partners with excellent service levels by ensuring productivity goals are attained, processing customer requests in a timely and efficient manner, maintaining customer confidentiality, and taking full responsibility for assigned inquiries/concerns/complaints by resolving those matters within assigned timeframes and with adherence to Bank policy and procedure.

3. Maintain strict adherence to security procedures by adhering to all Bank/department policies, procedures, regulations, and audit requirements within assigned authority and responsibility, and by reporting any unusual occurrences or fraudulent activity to management.

4. Participate actively in team activities/initiatives and take responsibility for self-learning and development with  learning and embracing new procedures, technologies, and processes, demonstrating leadership with peers and customers, setting high standards for customer service and professionalism, and participating in and supporting change initiatives.

5. Performing related other and sundry duties as assigned, including providing coverage on a variety of jobs within various units, as determined based on the day-to-day operational requirements.


Functional Competencies:

  • Good communication skills, including both written and verbal.
  • High degree of flexibility required to adapt to a wide variety of tasks and functions.
  • Ability to work in a fast paced, dynamic environment.


Experience / Education:


• High School diploma

• Basic Computer Skills, including common software tools (Microsoft Office products)


• Minumum of 2 years of relevant working experience

• Experience providing product and process support over the phone and/or through e-mail.


Working Hours:

Operating hours are from 7:00am – 8:00pm, Monday – Friday, and 8:30am – 5:00pm, Saturdays. 

Flexibility to work within these hours of operation is required.



Location(s):  Canada : Ontario : Stratford

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

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