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Title:  Customer Experience Lead - St. Stephen, N.B.




Requisition ID: 80594


Join the Global Community of Scotiabankers to help customers become better off.


What you will be….

Customer Experience Lead


At Scotiabank we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At Scotiabank – you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here. 


What you will be doing…

As a leader of the front-line Customer Service Team you will be responsible for contributing to the overall success of the Branch, while sustaining overall branch operational efficiency and effectiveness. This includes meeting individual and team customer services targets, as well as other objectives related to customer service, human resource management, coaching and employee development, compliance and operational effectiveness.


What you have learned…

  • As a team leader, you possess a high degree of customer focus and a strong customer service orientation to set the standard for consistent delivery of excellent customer experience. You will set a positive example as a champion of change and encourage others to do the same.
  • You have a thorough knowledge of daily and periodic branch routines, procedures and policies, including cash, custody and security processes and procedures. To complement this knowledge, a thorough understanding of Branch Controls and Branch Applications is required.
  • You have a high degree of flexibility to adapt to a wide variety of tasks and functions. Strong PC and tablet skills are essential as you will use a PC and tablet for a variety of sales, sales management and customer correspondence activities.
  • Regular, ongoing coaching is an integral part of the position. You must be able to effectively articulate your views and communicate with team members, as well as customers and prospective customers. Strong interpersonal, verbal communication and active listening skills are required.


What we’re offering…

  • The opportunity to join a forward-thinking company surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professionally development
  • A competitive compensation and benefits package
  • Internal training to support your growth and enhance your skills
  • An organization committed to making a difference in our communities– for you and our customers


Location(s):  Canada : New Brunswick : St Stephen 


As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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