Title:  Senior Officer Mortgage Operations

Purpose

Contributes to the overall success of Mortgage Operations ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. 

Accountabilities 

o    Champions a client centric culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. 

o    Provides administrative and processing support within Mortgage Operations: 
o    Assisting leadership with the day-to-day operations, providing subject matter expertise for higher complexity tasks.
o    Responding independently to correspondence and telephone inquiries by ensuring that action is taken to fully address inquiries.
o    Conducting detailed investigations to resolve exception situations, completing complex adjustments or corrections, and answering general procedural queries.
o    Checking, verifying, and authorizing the accuracy of reports, statements, and financial transactions within authorized limits, ensuring errors are corrected, documented, and escalated accordingly.
o    Acquiring and maintaining detailed knowledge of all department functions/processes and a thorough knowledge of the systems used, including a working knowledge of related retail products and services.
o    Providing guidance, training and support to other team members and peers.
o    Understanding how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
o    Performing related sundry duties as assigned, determined by day-to-day operational requirements. 

•    Maintain adherence to established operating and security procedures: 
o    Adhering to established Bank regulations and procedures within assigned authority and Responsibility. 
o    Understanding how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
o    Reporting any unusual occurrences or fraudulent activity to your direct supervisor.
o    Completing all required mandatory courses and training programs. 
o    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
o    Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.  

Professional Development:

•    Acquiring and maintaining good knowledge of all department functions/processes and a thorough knowledge of the systems used, including a working knowledge of related retail products and services.
•    Taking ownership for self-learning and personal development planning, working with their manager in the identification of skills, behaviors, and competencies required to achieve goals.
•    Champions a high-performance environment and contributes to an inclusive work environment.

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