Share this Job

Title:  Technology Change Manager




Requisition ID: 110641

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


The team:

The Global Technology Solutions (GTS) - Service Support’s Enterprise Change Management   team is mandated to ensure that Information Technology changes are effectively planned, tested, scheduled, implemented, and verified to reduce the risk of incidents and provide service delivery stability with appropriate risk mitigation controls in place.


The role:

Reporting to the Enterprise Change Manager, you are a part of a team that ensures the Enterprise Change Management policies and processes are adhered to for all IT change records. This will include alignment with the organizational Enterprise Delivery Framework by interlocking closely with the many technology users to provide effective change governance in a time sensitive fast paced environment requiring proactive thought leadership diligence to prioritize and complete tasks effectively and independently.


Is this role right for you?

  • You will apply a structured methodology and lead change management activities within your change portfolio.
  • You’re able to apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
  • You support the design, development, delivery and management of communications.
  • You will assess change impact; plus, conduct impact analyses, assess change readiness and identify key stakeholders.
  • You will provide input, document requirements and support the design and delivery of training programs.
  • You are able to define and measure success metrics and monitor change progress.


Do you have the skills that will enable you to succeed in this role?

  • You have at least 5 years of hands-on technical working experience with providing change management for systems & networks in a large, enterprise service delivery Operations environment.
  • You possess excellent (verbal/written) skills in order to connect with both technical or business functional stakeholders. The same in Spanish would be an asset.
  • You have at least 3 years of hands-on technical working experience with change management via the use of the ServiceNow change management module; or with another industry recognized tool for change management (e.g., Maximo or IBM ISM).
  • You have demonstrated excellent customer service skills.
  • You possess excellent knowledge on the use of MS Excel to create/maintain pivot tables & macros; plus, perform data analysis.  You can also create presentations on MS Powerpoint & incorporate the use of graphics & charts.
  • You possess the abilities to independently manage multiple assignments, understand priorities and meet strict deadlines proactively.
  • You have strong technical working knowledge in each of the following: SAN, NAS, EMC, Vfilers, Tape libraries, Computer Architectures, Cloud-based technologies (Enterprise level cloud environments using Amazon Web Services, Microsoft Azure, Google Cloud Platform Cloud and/or Pivotal Cloud Foundry), virtual computing and networking fundamentals (TCP/IP, SSH, NFS or NetApp), Network protocols, Switches, Routers, Firewalls, Kubernetes and/or other similar containerized services, z/OS Mainframe
  • You have completed a post-secondary education; plus completion of an ITIL Foundation certification (versions 2 and/or 3 and/or 4) is an asset.


What's in it for you?

  • You will be on the leading edge in one of the top 5 chartered banks in Canada in a unique role as part of the bank’s digital transformation strategy implementation where people, process and tools come together in a streamlined way to provide service delivery excellence to its customers which include Scotiabank employees.
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
  • We foster an environment of innovation and continuous learning.
  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We care about our people, allowing them to design how they work to deliver amazing results.
  • We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.


Location(s):  Canada : Ontario : Scarborough 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Job Segment: Change Management, Information Technology, IT Manager, Medical, Banking, Management, Technology, Healthcare, Finance