Title:  Senior Windows Server Support Specialist (100% Remote from anywhere in Canada)

Requisition ID: 207550

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The way we work is changing. This is a fully remote role, where you’ll be working exclusively from the comfort of your own home. You will begin your employment at home and continue working remotely given you meet requirements, which include, but are not limited to a quiet workspace and the required internet bandwidth.

The team:

Scotiabank’s Global Technology Enterprise Platforms (GTEP) Operations - Infrastructure Support’s L2 Windows team is responsible for providing infrastructure support on servers running Windows operating systems for various mission critical business applications, globally.

The role

Reporting to a Team Lead, you will play a pivotal role in the success of Scotiabank’s GTEP Infrastructure Operations (INFRAOPS), by focusing on Levels 2 / 3 support for Windows Server Operating Systems (OS) & delivering technology solutions.

As part of our global team and under the supervision of the Team Lead, you will be leading on systems level support for over 10,000 Windows servers. You will be providing comprehensive support for hardware, Microsoft Windows Server OS, and associated applications across multiple global regions.

This can be a 100% remote position from anywhere in Canada.  We cannot accommodate remote work from home, outside of Canada. While core working hours are from 8:30 a.m. to 5 p.m., this role does require flexibility for non-standard hours. You are expected to be a part of the teams’ rotational on-call duties during weekends and after-hours as part of an escalation process.

Is this role right for you?

• You are eager to work with leading edge technologies to incorporate complex network solutions for Windows server environment, as well as work with other technology teams to contribute to an overall solution.
• You thrive on being hands-on during mid to complex project deployments into production. This will include the support of assigned systems by acting as an internal consultant on assigned infrastructure and providing suggestions for viable solutions to systems problems of high complexity.
• You want to be challenged with complex problem solving in time sensitive situations to reduce system downtime and customer impact.

Do you have the skills that will enable you to succeed in this role?

• You possess strong communication (verbal/written) skills. Furthermore, you can demonstrate the ability to design processes, procedures, and templates & to deliver presentations effectively.
• You have at least 5+ years of hands-on technical experience in supporting 24x7 infrastructure operational support of systems in multi-site, mission-critical environments. This will include the proven ability to troubleshoot production issues during unplanned outages and address security vulnerabilities with remediation solutions.
• You have at least 5+ years of hands-on technical working experience in the installation & recovery, patching, upgrading, configuration of software components, troubleshooting, and performing post-upgrade verification with Windows Server OS (2008 & above) in an enterprise environment.
• You have at least 5+ years of hands-on technical working experience with virtualization technologies (e.g., VMware, Microsoft Hyper-V & cloud provisioning)
• You also have at least 5+ years of hands-on technical working experience with scheduled maintenance, deployment, and release activities across multiple environments, following the change management process.
• You have at least 5+ years of hands-on technical working experience in developing scripts with PowerShell, VB.NET, or VBScript.
• You can demonstrate hands-on technical working experience in the use of tools & utilities, such as Microsoft System Center Configuration Manager (SCCM) / System Center Operations Manager (SCOM) or VMware SaltStack/SALT or Dynatrace, for deployments.
• You can demonstrate an expertise in utilizing a ticketing system, like ServiceNow, and understand incident/change/problem management frameworks, such as ITIL.
• You possess solid organizational and time management skills.
• MCSE or other Microsoft/tech certifications is an asset.

What's in it for you?

• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We foster an environment of innovation and continuous learning.
• We care about our people, allowing them to design how they work to deliver amazing results.
• We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.

#scotiatechnology

Location(s):  Canada : Ontario : Scarborough 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.