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Title:  Senior Production Support Engineer




Requisition ID: 67643

Join the Global Community of Scotiabankers to help customers become better off.

When you join our Customer Contact Centre, you’re joining an internationally recognized, award-winning workplace that has been 186 years in the making, and poised to deliver superior customer care in the future! You’re positioning yourself to build a career with a respected financial institution that is Canada’s most international bank. You’re ready to enjoy and support a corporate culture built around recognition and rewards, diversity and inclusion, and the core values of respect, integrity, passion and accountability.

Your opportunities for professional growth will be supported by banking leaders focused on long-term success. You’ll apply the skills gained from these mentors when you work on Bank initiatives that make a difference in our communities and with customers across the country. From day one on the job, you’ll enjoy a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RSPs, as well as free employee banking, wellness programs, and employee discount programs.

Career, culture, progression. You’ll find it all here. Apply today.





Scotiabank has begun the journey to modernize both development practices and tools. One of the areas being explored is the public cloud and the various platform technologies that support both development and operations on the cloud. We are looking to build our production support team with influencers, makers, creators and industry leaders who will drive us forward and enhance the experience of our customers.


What we are looking for?

 In this role you will;


  • Work collaboratively with software engineering to support and operate our systems.
  • Ensure the availability, performance, scalability and security of productions systems.
  • Help automate and streamline our operations and processes.
  • System troubleshooting and problem solving across platform and application domains.
  • Respond to tickets within service level agreement timeframes.
  • Day to day support of the legacy CRM Pega platforms running on Public Cloud environment
  • Interface with various technology groups to coordinate patching, migration and upgrades of the legacy environments.
  • Using technical knowledge, triage tickets and assign to appropriate engineering or environment support personnel if unable to solve problem in a timely manner.
  • Advanced problem management skills in identifying trends and providing information that can be used to eliminate recurring problems.
  • Prioritize incident and enhancement request queue to satisfy end user requirements within service level agreements.
  • Set standards of excellence for routine operations and problem resolution across platforms.
  • Assist in the transition of new IT processes and systems from development to a production environment.
  • Report to management and users on work progress, problems and need for changes.
  • Maintain a broad knowledge of technical troubleshooting tools and resources.
  • Identify and document problem resolutions and incorporate into a knowledgebase system.
  • Position requires employee to be available to receive phone calls and alerts to smartphone 24/7 when on call.
  • Employee might be required to plan and execute weekend software and maintenance changes as scheduled.
  • Collect and condense information to facilitate the development of new solutions.
  • Performs hands-on development and testing of solutions including deployment of software.
  • Evaluate new technology options and vendor products.
  • Regularly conveying status to team and management.
  • Create documentation including design, operational support documents.
  • Suggesting architecture improvements, recommending process improvements.
  • Build and maintain tools for monitoring and operations.
  • Deploying, automating, maintaining and managing all stages of Technology Product life cycle including prototyping/inception, testing, and production.



Are you the right person for the role?

You Have;


  • Bachelor (equivalent or higher) degree in Computer Science, Engineering or related discipline.
  • 3+ years UNIX experience
  • 3+ year SQL Server
  • Extensive PEGA skills
  • Excellent spoken and written communication skills
  • Solid troubleshooting skills to solve problems and a sense of urgency


What’s in it for you?


  • The opportunity to join a forward-thinking company surrounded by a collaborative team of innovative thinkers.
  • A great opportunity to leave your “stamp” as we are undergoing multiple exciting and forward thinking initiatives.
  • A rewarding career path with diverse opportunities for professional development.
  • Internal development to support your growth and enhance your skills.
  • A competitive compensation and benefits package.
  • An organization committed to making a difference in our communities– for you and our customers.
  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!


Location(s):  Canada : Ontario : Scarborough

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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