Title:  Senior Manager Technical Integration Services

Requisition ID: 245387

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Leads and oversees Technical Integration Services in Canada/globally ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

The role is to lead the development, implementation and management of onboarding activities for the Bank's cash management and payment offerings and work closely with other business units to ensure client services are setup in a timely and accurate manner. Responsibilities also include improving the efficiency of the client onboarding process by working with various partners to develop and test enhancements and coordinating efforts across the other teams involved with client onboarding to achieve synergies and reduce duplicate efforts.

The role will be responsible for achieving objectives in delivering a positive client experience during the onboarding of cash management and payment services. The incumbent will partner with GBP - Sales, Commercial Banking, Business Service Centres, GBP - Product, CMCCC, and IT&S, as well as 3rd party service providers to ensure client objectives can be satisfied or exceeded and to manage customer's onboarding expectations and priorities.

A key focus will be to take ownership for the end-to-end life cycle of client implementations, including those involving the Bank's top-tier clients.

Accountabilities

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Cultivate effective partnerships with Client & Sales Management, Product, Technology and Operations.
• Handle issue escalation from project partners and escalate as appropriate to senior management.
• Negotiate and communicate resources, scope and critical milestones with all onboarding project partners.
• Represent the client onboarding team to senior members of the Bank's business, legal, credit and compliance teams.
• Oversee the problem resolution process; problems are documented, tracked and reported to facilitate timely fixes.
• Respond to ad hoc queries related to the account requests.
• Socializing onboarding knowledge, experience and case studies via the RFP process.
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Education / Experience / Other Information

• Knowledge of ERP and TMS environments in relation to Cash Management, Treasury Operations and payments
• An understanding of the products/services he/she is responsible for supporting;
• Working knowledge of the Bank’s application systems and their relationships within the Bank;
• Knowledge of the technical aspects of the implementation area including file transfer, communication protocols;
• Expert communication/interpersonal/negotiating skills;
• A minimum of 5-8 years Bank and/or related experience complemented by formal education at the University or College level.

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence.
• Work in a standard office-based environment; non-standard hours are a common occurrence.

Location(s):  Canada : Ontario : Scarborough 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.