Title:  Senior Manager, Strategy & Governance

Requisition ID: 248974

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Sr. Manager, Strategy & Governance is responsible for leading, supporting, and overseeing the implementation of regulatory- and strategic-driven projects and activities across all Global Client Experience Centre geographies and jurisdictions. This includes ensuring that business strategies, plans, and initiatives are executed in compliance with governing regulations, operational risk programs, internal policies and procedures. Additionally, the incumbent provides strategic direction and governance for operational risks and controls and internal controls communications impacting GCEC and Virtual Advice.

Is this role right for you? In this role, you will:

• Manages the strategic direction on the execution, implementation and ongoing sustainment of Regulatory and Strategic driven projects by:
  • Performing project roadmap planning, current state gap analysis and business requirements documentation
  • Designing, implementing, and tracking of internal control initiatives and frameworks
  • Overseeing the development and implementation of enterprise-wide regulatory driven programs (Bill C86, Bill 94) in collaboration with leadership, business partners and stakeholders
  • Ensuring an effective and efficient control process is in place to monitor ongoing compliance for Sales Practices, AML, Seniors and Accessibility programs.
  • Managing GCEC NFR programs including risk appetite statement, monitoring KRIs against GCEC & banks' risk appetite

• Delivers oversight and management support for regulatory engagements by:
  • Assisting Audit, Global Compliance and other business partners with the completion of reports and/or requests for information from regulators
  • Collaborating with Global Client Experience Centre leadership and business partners to provide the Global Client Experience Centre 's responses to issues, comments or questions raised by the appropriate regulatory bodies
  • Interface with external regulators to check processes and procedures
  • Managing issues and incidents which have regulatory impact and ensuring that appropriate escalation and reporting processes are followed, as required by
    regulators
  • Managing. tracking and supporting the resolution and closure of action plans or deliverables resulting from regulator reviews

• Leads the development, implementation and continuous improvement of regulatory controls within the Client Experience Centre by:
  • Collaborating with Global Client Experience Centres partners across the enterprise including Compliance, Risk, Legal and Audit and other operational areas in the bank for ongoing development and enhancements to regulatory-related functions and controls to ensure alignment with industry’s best practices
  • Continuously engaging with Client Experience Centres Leadership and partners to drive the continuous improvement and strengthening of regulatory and operational controls
  • Identifying opportunities to drive improvement of control processes based on results of regulatory reviews
  • Developing and implementing regulatory control processes and tools across the Global Client Experience Centre sites.
  • Strengthening control processes through ongoing assessment and testing
  • Supporting reviews across all 3 Lines of Defense (i.e. 1B, Compliance and Audit reviews) and addressing any opportunities or gaps on control processes

• Oversees and ensures that Client Experience Centre policies and procedures comply with the Bank's standards and requirements by:
  • Reviewing policy, procedural and systems solutions and ensuring controls, compliance and oversight mechanisms are in place to minimize risks.
  • Facilitating the root cause analysis of operational issues/breaches and recommending the implementation of policies and procedural solutions to close any gaps identified.
  • Supports the development and review of the NIRA process to identify risks and place adequate controls. Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Leads incident management and business continuity planning (BCP), ensuring resiliency and compliance with enterprise standards.
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of
• Conduct and the Global Sales Principles while ensuring the adequacy, adherence to and effectiveness of dayto-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours;communicating vision/values/business strategy; and, managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have: 

• At least 5+ years of related experience in the financial services industry, preferably within a governance and oversight function
• A breadth of experience in compliance, risk management, audit, operations and related areas
• A strong leader with excellent interpersonal, communication and influencing skills with the ability to operate in high-performing and high-pressure environment
• Strong strategic and critical analysis skills
• Excellent interpersonal and relationship-building skills. Able to effectively deal with senior levels of management and leverage relationships across the organization.
• Ability to communicate clearly and effectively both verbally and in writing across multiple types of audiences, from senior management down to the frontlines
• Knowledgeable about Scotiabank organization structure, enterprise and operational risk management programs, process and procedures and internal control principles
• Maintains current knowledge of enterprise-wide regulatory requirements and operational risk programs that impact business controls
• Verbal and written fluency in Spanish is desirable

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.