Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance.

Title:  Senior Manager, Project Management Communications & Global Collections Operational Effectiveness




Requisition ID: 200433

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.



The Senior Manager, Project Management Communications & Global Collections Operational Effectiveness contributes to the overall success of the Global Collections Operational Effectiveness team ensuring specific individual goals, plans, initiatives are executed/ delivered in support of the team’s business strategies and objectives.  Supports Senior Executives, and especially the VP of Canada Collections, by consolidating and communicating key milestones of Collections Strategic Initiatives, working with stakeholders to opportunely address target audiences and meet deliverables deadlines.


Is this role right for you? In this role you will:

  • Consolidate reporting and progress from several different areas and groups to ensure visibility of Collections Initiatives under the Global Operations Strategic Pillars and monitor progress against Annual Plan.
  • Support the Executive reporting of Strategic Initiatives as well as Communication functions related to employee engagement across Global Collections Operations.
  • Create, edit and proof clear, concise, high-impact, and engaging presentations and other content for internal and executive audiences.
  • Build strategic partnerships across different areas from Global Operations, Technology, GRM and other business lines.
  • Support the development of multiple projects and complex initiatives.
  • Ensure a best-in-class approach to developing communications and actively promote ongoing development by incorporating ongoing learning.
  • Champion a high-performance environment and contribute to an inclusive work environment.
  • Actively pursue effective and efficient operations of respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:   

  • 5+ years of experience in Communications, preferably in a financial services environment, Collections and/or Risk Management.
  • Experience in developing Communications and Change Management strategies.
  • Excellent demonstrated ability to take complex ideas and translate them into digestible key messages that resonate with audience.
  • Exceptional written and verbal communication skills with a demonstrated ability to plan and create effective content using MS PowerPoint and other programs.
  • Strong interest in communicating and driving strategy through effective communication and stakeholder engagement tactics.
  • Strong strategic thinking skills and financial acumen, with excellent attention to detail, and high-level accountability for the quality and timely completion of projects.
  • Highly motivated, with a demonstrated ability to work under pressure in a fast-paced work environment with tight deadlines and demanding stakeholders, and the ability to be flexible, manage change and ambiguity with potentially conflicting priorities, and drive for both strategic and tactical results.
  • Strong ability to create enthusiasm and foster a team environment.
  • Demonstrated ability to understand your audience and effectively convey business strategies and financial information in a succinct, professional manner.
  • Results-focused with a keen eye to details and good at asking the right questions to take your projects to the next level, build the story and execute a communications strategy well.


What’s in it for you?

  • A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
  • A competitive compensation and benefits package
  • Get a great overview of how the Bank operates by joining the Global Operations team in a role that has widespread impact across all major business lines and functions.
  • Potential to further evolve the function and take on more responsibility based on emerging risks.
  • Hybrid working environment allowing for work/life balance.


Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Job Segment: Project Manager, Communications, Investment Banking, Risk Management, Change Management, Technology, Marketing, Management, Finance