Title:  Senior Manager, Fraud Deterrence

Requisition ID: 224993

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager, Fraud Deterrence leads and oversees a team responsible for monitoring, investigating and executing recovery efforts as a result of fraudulent activity for retail and business clients.  Fraud events can vary in size and complexity. 

Is this role right for you? In this role you will:

• Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. 
• Provide fraud delivery, leadership and execution expertise, working with stakeholders across the Bank.  This will include overseeing the management of different internal programs intended to detect, identify, prevent and report fraudulent activities varying in degree of complexity on non-card bank products.
• Develop and maintain strong relationships with relevant business partners to resolve issues, remove roadblocks and mitigate losses. 
• Act as a subject matter expert on fraud events and be able to effectively communicate amongst relevant stakeholders.
• Contribute to and support a variety of projects and initiatives across the Fraud Management Group and business partners.
• Proactively identify opportunities for process and operational improvement and act as a Change Champion amongst the team.  
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:    

• Undergraduate university degree in related discipline and/or minimum 5 years related work experience. 
• Experience as a people leader and ability to engage your team. 
• Ability to work effectively as a team member in cross-functional teams.
• Excellent communication skills (written and verbal).
• Strong relationship management and strategic influencing skills.
• Ability to work within tight deadlines and quickly adapt to unforeseen changes in priorities and initiatives.
• Proven ability to analyze complex situations to determine the essential issue(s) and arrive at the appropriate resolution.
• Thorough knowledge of the Bank’s Retail, Business Banking and Commercial products and services.
• Thorough knowledge of the related regulatory requirement including AML, KYC, Privacy legislation and all other issues pertaining to the regulatory compliance.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
• Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.
• Perfect for problem solvers who love to scenario plan and work with a wide-ranging number of business partners and geographies.
• Potential to further evolve the function and take on more responsibility based on emerging risks.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.