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Title:  Senior Major Incident Officer




Requisition ID: 89652


Join the Global Community of Scotiabankers to help customers become better off.


The team:

Global Technology Services (GTS) - Major Incident Office (MIO) is responsible for handling any significant business and brand impacting incidents globally.  We collaborate with business & technology stakeholders along key subject matter experts to mitigate/avoid critical outages. Team is accountable for implementation of industry best practices at enterprise level to bring consistent execution of process.


The role:

You’ll be responsible for driving the recovery of major incidents, managing business and IT stakeholder’s communication, will work with Subject Matter Experts to identify ongoing risk’s and devise a plan to mitigate those risks. While this is not a shift-based role, you are required to be available 24x7 to handle any major outages during your designated on-call week.


Is this role right for you?

  • You will join the highly skilled MIO team, which has been spearheading IT stability by delivering consistent results and winning the confidence of business as a trusted partner for all critical outages.
  • You are responsible to collaborate with various support teams and vendor partners to device the shortest resolution path by establishing strong command and control over the bridge.
  • You are responsible for sending consistent and timely communication to business and IT stakeholders.
  • You are responsible for conducting post incident reviews and drive the teams to identify root cause, lessons learned and a plan to prevent a reoccurrence of similar incident.
  • You will provide improvement opportunities in the existing enterprise process.


Do you have the skills that will enable you to succeed in this role?

  • You have at least 5 years of Major Incident management experience in supporting complex IT environment in a larger organization. Banking & finance experience is an added advantage.
  • You have 5 years of experience in handling incident bridges involving support teams from multiple geographies.
  • You have 10 years of progressive IT working experience that spans a high-level understanding of full stack technologies used in a large enterprise.
  • You have excellent communication (verbal/written/presentation) skills.
  • You have at least 3 years of working experience in dealing with senior executives (VP + audience) from Business and Technology.
  • You are adept in working in a complex, fast paced environment by demonstrating strategic thinking, weigh risks, and apply sound judgment to choose right solution.
  • You are able to set priorities, pursue multiple threads at the same time, plus can accurately reflect current state and drive towards resolution.
  • You completed a post-secondary education in Computer Science, Engineering, Information Sciences, or equivalent.
  • You are ITIL Foundations certified (ITIL V3, 2011 or V4).


What's in it for you?

  • You will play a pivotal role in organizations success by demonstrating your leadership skill during a major outage and restoring the critical services within agreed service level objectives.
  • We are technology partners who help the business transform how our employees around the world work.
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We also foster an environment of innovation and continuous learning.
  • We care about our people, allowing them to design how they work to deliver amazing results. While most of our employees are currently working remotely from home, when it’s time to return to work at the physical worksite in Scarborough:
  • Our workspace is freshly renovated with a design focus on enabling safe collaboration through both environment and technology.  There’s an onsite cafeteria plus complimentary hot beverage stations, microwaves, fridges in the eco-systems.
  • It’s minutes by TTC bus from Warden subway station on Line 2. Free employee shuttle service connecting the IT campus with nearby GO stations. Sept. 2021 opening of the Eglinton Crosstown Light Rail Transit & Birchmount is a stop on this route.
  • It’s minutes from the 401 & DVP. Free onsite & offsite employee parking with charging stations for electric vehicles onsite.



Location(s):  Canada : Ontario : Scarborough 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.