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Title:  Senior Major Incident Officer




Requisition ID: 108742

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


The team:

Global Technology Services (GTS) - Major Incident Office (MIO) is responsible for handling any significant business and brand impacting incidents globally.  We collaborate with business & technology stakeholders along key subject matter experts to mitigate/avoid critical outages. Team is accountable for implementation of industry best practices at enterprise level to bring consistent execution of process.


The role:

You’ll be responsible for driving the recovery of major incidents, managing business and IT stakeholder’s communication, will work with Subject Matter Experts to identify ongoing risk’s and devise a plan to mitigate those risks.


While this is not a shift-based role, you are required to be available 24x7 to handle any major outages during your designated on-call week.


Is this role right for you?

  • You will join the highly skilled MIO team, which has been spearheading IT stability by delivering consistent results and winning the confidence of business as a trusted partner for all critical outages.
  • You are responsible to collaborate with various support teams and vendor partners to device the shortest resolution path by establishing strong command and control over the bridge.
  • You are responsible for sending consistent and timely communication to business and IT stakeholders.
  • You are responsible for conducting post incident reviews and drive the teams to identify root cause, lessons learned and a plan to prevent a reoccurrence of similar incident.
  • You will provide improvement opportunities in the existing enterprise process.


Do you have the skills that will enable you to succeed in this role?

  • You have excellent communication (verbal/written/presentation) skills.
  • You have at least 5+ years of hands-on working experience with Major Incident management in support of complex IT environment(s) in a larger organization. Banking & finance services industry experience is a bonus.
  • You have at least 5+ years of hands-on working experience in handling incident bridges involving support teams from multiple geographies/time zones.
  • You have at least 10+ years of progressive IT working experience that spans a high-level understanding of full stack technologies used in a large enterprise.
  • You have at least 3+ years of professional working experience in dealing with senior executives (VP+ audience) from Business and Technology.
  • You can demonstrate adeptness in working within a complex, fast paced environment by utilizing strategic thinking, risk mitigation, and sound judgment to choose the right solution.
  • You have a solid track record in setting priorities, pursuing multiple threads at the same time, plus the ability to accurately reflect current state and drive towards resolution.
  • You completed a post-secondary education in Computer Science, Engineering, Information Sciences, or equivalent.
  • You are ITIL Foundations certified (v3 and/or 2011 and/or v4).


What's in it for you?

  • You will play a pivotal role in organizations success by demonstrating your leadership skill during a major outage and restoring the critical services within agreed service level objectives.
  • We are technology partners who help the business transform how our employees around the world work.
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We also foster an environment of innovation and continuous learning.
  • We care about our people, allowing them to design how they work to deliver amazing results.



Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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