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Title:  Senior Analyst, Commercial Card Department




Requisition ID: 91958


Join the Global Community of Scotiabankers to help customers become better off.



Position Summary:

Contributes to the overall success of Commercial Card Implementation & Support within GBP - Payments and Services in Canada by ensuring specific individual goals, plans, initiatives are delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. Responsible for independently handling Commercial and Corporate customer program maintenance for Commercial Card customers. Responsible for the operational success of the department by ensuring required assignments are completed timely and by assisting Implementation and product managers on new customer initiatives. 

Support 340 Corporate and Commercial Customer and their Commercial Card programs. Strong knowledge of key department systems such as TSYS “Green Screen” environment, CentreSuite, VPA, VICA, and G&D. 

Promotes cooperation and strong professional working relationships within Commercial Cards, the NBCAU, Bank Card Security, and the Customer Contact Centre.


Key Accountabilities:

- Providing customer training on routine processes (by phone or in-person)
- Responding to inquiries from customers (via email and phone and fax)
- Troubleshoot customer issues such as card delivery, transaction declines, system issues, and general inquiries for CentreSuite, VISA Payables Automation, and VISA Intellilink Compliance Auditor
- Research/analyze and resolve client inquiries pertaining to reconciliation issues and payment posting issues
- Performing account monitoring activities, analysis, and monetary transactions  

Manage day to day operational activities of the Commercial card unit by:

- Managing daily, weekly, and monthly reporting activities
- Processing customer billing activities
- Interacting with internal and external areas such as G&D, TSYS, VISA, NBCAU, Customer Contact Centre and Bank Card Security. 


Assisting Program Managers with Commercial Card implementations 


Provide support to the Product Management team as required 


Education / Experience / Other Information:

Strong knowledge of Commercial Card processes and its supporting technical environments,
Proficient with  MS Excel and able to manipulate large datasets 
Analytical skills and proactive problem solving 
Effective communication skills and an excellent level of confidence in communicating with large corporate clients
Highly Customer Service oriented with a strong background in the Financial Services industry
Act independently in the completion of all assigned projects and tasks
Highly motivated with a ‘can-do’ attitude
An undergraduate degree in Business Administration (or similar) would be an important asset.
French language skills an asset



What's in it for you?


-    You'll get to work with multiple stakeholders worldwide in the bank
-    We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
-    We provide you with the tools and technology needed to create beautiful customer experiences
-    Access to thousands of online and in-person courses so you can brush up on skills, or learn new ones
-    Career progression opportunities. We hire you for your talent and not just for the job. We want to see you succeed not just in your role but in your career as a whole
-    A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision and dental benefits that start from day one and much more!



Location(s):  Canada : Ontario : Scarborough 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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