Title:  Repossession Enforcement Officer (12 Month Contract)

Requisition ID: 249792

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

This is a 12 month contract role.

Purpose

The Repossession Enforcement Officer is responsible for the effective execution of repossession and skip‑tracing activities with the goal of protecting the Bank’s security interests and mitigating losses. The role includes locating assets, assigning accounts for recovery, authorizing repossession activities within assigned limits, and ensuring all work adheres to Bank policies, regulatory requirements, and service standards. The Officer partners closely with internal stakeholders and third‑party vendors, providing expert advice and solutions aligned with the Bank’s strategy.

Accountabilities:

1. Customer Fulfillment / Experience

• Provide best‑in‑class service when interacting with internal partners, customers, and third‑party vendors.
• Take ownership of inquiries, concerns, and complaints; provide accurate and timely resolutions.
• Maintain strict confidentiality of customer information.
• Produce clear, professional verbal and written communication.
• Explain repossession processes to customers in a respectful and informative manner.
• Ensure issues are properly documented, escalated, or resolved.
• Recommend opportunities to enhance customer experience and simplify processes.

2. Skip Tracing & Recovery Operations

• Conduct extensive skip‑tracing investigations using internal systems, external resources, and creative investigative methods.
• Locate missing vehicles previously deemed “unable to locate” by vendors.
• Make outbound calls to customers, references, and third parties to obtain information relevant to asset recovery.
• Assign located accounts to third‑party suppliers and track progress to ensure timely recovery.
• Meet performance expectations including locate rates, recovery targets, and account quality standards.
• Collaborate with Corporate Security, Legal, and third‑party recovery partners.

3. Repossession Authorization & Operational Efficiency

• Ensure repossession activities completed by external agencies are accurate, ethical, and timely.
• Communicate clear instructions to suppliers, including bailiffs and repossession agencies.
• Make decisions within assigned authority limits, including settlements, payments, and account assignments.
• Verify accurate processing and posting of accounting transactions.
• Identify emerging trends, risks, or concerns and escalate appropriately.
• Use Bank systems such as PEGA, AS400, and MS Office to complete required tasks.
• Recommend workflow improvements that support loss mitigation and operational efficiency.

4. Compliance & Risk Management

• Ensure all collection, skip‑tracing, and repossession activities comply with Bank policy and regulatory requirements.
• Review third‑party supplier activity and report discrepancies or concerns.
• Maintain strict accountability to the Bank’s privacy and security protocols.
• Escalate potential concerns including fraud, money‑laundering indicators, or unusual activity.
• Complete all mandatory training and stay informed of relevant regulatory and policy changes.
• Authorize repossessions in accordance with approved limits and under direction where applicable.

5. Leadership & Team Contribution

• Support the training and cross‑training of new and existing staff members.
• Participate actively in meetings, coaching sessions, and team discussions.
• Help foster a culture of collaboration, transparency, and continuous improvement.
• Maintain and grow knowledge of departmental processes and responsibilities.
• Encourage innovation and new approaches to skip tracing, recovery, and customer service.

Education / Experience / Other Information:

• University and/or College degree in Accounting, Finance, Business, Management considered an asset
• 3 years of relevant work experience
• Branch Service & Operations experience an asset.
• Ability to deal effectively with Branch/customer inquiries, concerns or complaints and provide prompt and accurate resolution of all parties involved, the Customer, the Bank, and Reconciliation department.
• Demonstrated flexibility in a constantly changing environment, being versatile and able to provide cover on several posts at different times and at different levels on any given day concurrently, as determined by the rate of absenteeism due to vacations or illness, etc.
• Good writing skills to prepare business letters, reports and documents for customers, and external resources as required.
• Good organizational and communication skills to manage workload and effectively assist the customer.
• Knowledge of Accounting Principles, Banking Operations and its linkages/interdependencies.
• Working knowledge of Web-based applications (Windows/MS Office Suite)
• Hours of work are Monday - Friday between 8:00am - 5:00pm

The Repossession Enforcement Officer is expected to act independently in the day-to-day routine tasks following specific policy and procedures.  Receives direction of tactical nature from the immediate supervisor, assistant manager or manager. Routine decisions relative to service and daily procedures/activities are handled within assigned Authority Limits and all contentious issues being referred to a more senior officer.  Exceptional situations/significant issues with potential impacts to Service Level Agreements, Risk, deliverables and budget are referred to the Supervisor with recommendations/solutions as applicable.  A high degree of discretion and judgment is required to solve problems and make decisions that may significantly impact ongoing operations and exposure to risk.

Working Conditions:

Standard office environment, primarily non-physical with intermittent periods of sitting or standing.  There may be movement of materials such as:  files, trays, computer reports, filing boxes, etc. and works in an office environment.  Intermittent periods of concentration are required while serving branches, working on computers, and verifying the accuracy of documents and reports.  Work is cyclical.  The majority of deadlines and time constraints are predictable; however, disruptions, system issues, branch/customer demands/ volumes sometimes impact on the incumbent’s workflows. Pressure situations can arise internally or from customer/branch demands.

Location(s):  Canada : Ontario : Scarborough || Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.