Share this Job

Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance.

Title:  Senior Infrastructure Support Analyst




Requisition ID: 139976

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


The team:

Scotiabank’s Global Technology Services (GTS) - Data Centre Network Services team is responsible for level 3 support & project deployments, both on premise Data Centres and the Cloud, to support the digital transformation of the Bank’s global network. We are responsible for supporting and deploying new technologies, following best practices, and consulting and coordinating with the Bank’s many technology teams with the aim of providing a highly resilient network as the underlying core of the Bank’s technology infrastructure. As part of the larger Global Network Services team, there is involvement in end-to-end network connectivity and solutioning for data centre network services, campus and remote office integrations as well as perimeter security network technologies.


The role:

We are filling multiple positions at our Scarborough IT Campus.


You will play a critical part in helping the team support the various technologies within our Global Network.


You will be expected to be a part of the teams’ rotational on-call duties and, when required, be a part of after-hours project deployments in the evenings or weekends.


Is this role right for you?

  • You are eager to work with leading edge technologies to incorporate complex network solutions, as well as work with other technology teams to contribute to an overall solution.
  • You thrive on being hands-on during mid to complex project deployments into production. This will include the support of assigned systems by acting as an internal consultant on assigned infrastructure and providing suggestions for viable solutions to systems problems of high complexity.
  • You want to be challenged with complex problem solving in time sensitive situations to reduce system downtime and customer impact.
  • You understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • You are highly interested in software-defined Data Centre technologies like Cisco ACI and VMWare NSX and want to help drive the road-map and adoption within a large-scale enterprise network.
  • You are interested in getting in on the Cloud floor as the team gets more hands on with the network in the Public Cloud, including environments like Google Cloud Platform (GCP), Microsoft Azure and IBM SoftLayer.


Do you have the skills that will enable you to succeed in this role?

  • You have strong communication (verbal/written) and good interpersonal skills to build relationships with internal and external business partners and vendors.
  • You have at least 8+ years of progressive hands-on technical working experience, which includes designing, deploying & supporting various network technologies at an enterprise scale.
  • You have at least 5+ years of hands-on technical working experience with Cisco Routers & Switches like:
  • Cisco® Nexus N9K/N7K/N5K/N2K Solutions
  • Cisco® Integrated Services Routers (ISR) & Aggregation Services Routers (ASR)
  • Cisco® Catalyst N9K
  • You have at least 5+ years of hands-on technical working experience with Cisco® Security/VPN.
  • You have at least 3+ years of hands-on technical working experience with firewall technologies like Fortigate/Cisco® Firepower Threat Defense (FTD).
  • You have at least 5+ years of hands-on technical working experience with F5® BIG-IP® Local Traffic Manager™ (LTM) / Global Traffic Manager™ (GTM).
  • You have at least 5+ years of hands-on technical working experience with Infoblox NIOS products, such as: DDI - DNS, DHCP & IP Address Management (IPAM).
  • You have at least 2 years of hands-on technical working experience with software-defined networking (SDN) technologies like Cisco® Application Centric Infrastructure (ACI™), VMware NSX® or similar.
  • You can demonstrate hands-on technical working experience in managing Public Cloud (Microsoft Azure & Google Cloud Platform preferred) environments, in a network related capacity.
  • You have hands-on technical working experience with Wired and Wireless 802.1x Network Authentication using Cisco® Identity Services Engine (ISE).
  • You have hands-on technical working experience with network automation scripting from Python, REST API endpoint.
  • You possess superior problem solving and decision-making skills to resolve work issues with the ability to work under pressure in a dynamic environment.
  • Post-secondary education in Computer Science, Engineering, Networking Technology or in a related field.


What's in it for you?

  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We also foster an environment of innovation and continuous learning.
  • We care about our people, allowing them to design how they work to deliver amazing results.
  • We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.
  • Renovated with a design focus on enabling collaboration through both environment and technology.
  • Furnished with an onsite cafeteria that serves hot foods, salads, sandwiches & snacks.
  • Equipped for breaks with table tennis, table soccer, pool table & TV’s. Our lounges have fridges, microwaves, complimentary hot beverage stations & water dispensers.
  • Minutes by TTC bus from Warden subway station on Line 2.  Free employee shuttle service connecting the IT campus with nearby GO stations.  2023 opening of the Eglinton Crosstown Light Rail Transit with the Birchmount stop that’s steps away.
  • Minutes from the 401 & DVP. Free onsite & offsite employee parking with charging stations for electric vehicles onsite.



Location(s):  Canada : Ontario : Scarborough 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Job Segment: Bank, Banking, Investment Banking, TV, Web Design, Finance, Creative