Title:  Manager, Fraud Deterrence

Requisition ID: 210768

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Fraud Deterrence is responsible for the monitoring and reviewing of Bank records for suspicious or unusual activity in Canada. The Manager is also responsible for minimizing losses to the Bank resulting from fraudulent activity on the Bank’s non-card products. This is achieved by managing a team of Senior Fraud Analysts and Assistant Managers who use a variety of tools to identify and review suspected cheque fraud, kiting activities, suspected payment fraud and other fraudulent transactions.

Is this role right for you? In this role you will:

• Ensure that there is an effective program in place to detect and prevent fraud on non-card Bank products, in order to keep fraud losses at a minimum
• Manage an effective program to identify and report potential fraudulent transactions
• Ensure that service provided to internal Bank clients is of the highest quality, interactions with Bank clients are professional/courteous and strong relationships are maintained with internal and external business partners. 
• Build a high performance environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Champion a high performance environment and contributes to an inclusive work environment.
• Champion change/be change resilient

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:   

• 3 -5 years of bank experience within an operational or fraud specific role
• Proficient with MS PowerPoint, MS Excel, MS Word is preferred
• Fully bilingual in both English and French (oral and written) an asset.
• Technological aptitude and the ability to quickly adapt to new systems and processes
• Sound understanding of Retail, Small Business and Commercial Banking activity and practices.
• Superior communication skills; verbal, written and electronic.
• Thorough knowledge of the Bank’s delivery channels, products, benefits and services.
• Strong analytical skills to make decisions or escalate losses
• Ability to manage complex situations, especially with conflicting priorities, and continue to motivate the team during high pressure situations
• Be forward thinking with processes and operational planning
• Ability to gather, analyze, organize, document and present large volumes of information in a succinct and organized manner. This includes reporting that would be distributed to upper leadership

What’s in it for you?

• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
• A competitive compensation and benefits package
• An organization committed to making a difference in our communities – for you and our customers.
• Get a great overview of how the Bank operates by joining the Global Operations team in a role that has widespread impact across all major business lines and functions.
• Hybrid working environment allowing for work/life balance

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.