Title:  Fraud Knowledge & Governance Analyst

Requisition ID: 257110 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role

The Fraud Knowledge & Governance Analyst contributes to the overall success of the Fraud Department in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are compliant with governing regulations, audit protocols, internal policies and procedures.

Is this role right for you? In this role you will:

• Manage the end-to-end design, development, delivery and maintenance of knowledge documentation, including procedures, standards, job aids and process maps, to support organizational goals and objectives. Execute knowledge change requests to ensure accuracy, adherence to formatting and language standards, and compliance with audit and regulatory documentation requirements.
• Provide insights and recommendations to leadership on knowledge and content gaps, risks and strategic improvement opportunities.
• Collaborate with stakeholders to identify and recommend the right strategies and solutions to meet business objectives.
• Reviewing and optimize new and existing procedures and/or processes to improve operational efficiencies, enhance a user-centric experience and ensure content accurately reflects key processes and controls, and is aligned with applicable internal control and compliance frameworks and leading practices.
• Liaise with the business and project leads, managing change requests of all complexities (including, but not limited to: impact list creation and analysis, timelines and submission monitoring, etc.).
• Responsible for creating, maintaining and enhancing weekly / monthly reports, for both internal use and for stakeholders.
• Support the Annual Review program, and the maintenance of other repositories as applicable, ensuring an accurate inventory for Knowledge content.
• Work on multiple projects individually or as a part of a project team to implement and support Fraud and/or enterprise-wide initiatives on behalf of the Fraud/Change Management/Knowledge Management domain.
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Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:   

• 3+ years’ experience in consulting, research and analysis, knowledge management, business process improvement, internal controls and/or project management
• Experience with technical writing
• Strong understanding of fraud operations and broader fraud management function, control frameworks, and technologies and solutions.
• Strong verbal communication skills are required to effectively support delivery of end user documentation and technical standards.
• Expert knowledge of the following software systems:
  • Microsoft Office (Word, Excel, PowerPoint, Outlook etc.)
  • SharePoint
• Working knowledge of the following applications:
  • Visio
  • Adobe suite
  • Vyond

What’s in it for you?

• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
• A competitive compensation and benefits package
• Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.
• Get a great overview of how the Bank operates by joining the Global Operations team in a role that has widespread impact across all major business lines and functions.
• Hybrid working environment allowing for work/life balance

Location(s):  Canada : Ontario : Scarborough 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.