Title:  First Party Fraud Detection Specialist

Requisition ID: 275889 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The First-Party and Synthetic Fraud Specialized Analyst is responsible for identifying, investigating, and mitigating complex fraud risks related to first-party fraud, synthetic identity fraud, application fraud, and organized fraud across retail and small business products. The role conducts detailed investigations and end-to-end account reviews using customer, transactional, digital, credit, and fraud intelligence to identify exploitation paths, emerging trends, and control vulnerabilities. Working closely with cross-functional partners, the Analyst supports fraud loss mitigation, strengthens detection and prevention capabilities, and ensures investigative activities are completed in accordance with Bank policies, regulatory requirements, and risk standards.

Is this role right for you? In this role you will:

• Investigate complex first-party, synthetic identity, application, account takeover, and organized fraud cases, including end-to-end account reviews to determine exploitation paths and applicable fraud typologies.
• Analyze alerts, referrals, customer activity, onboarding information, device and digital identifiers, credit bureau information, payment details, transaction patterns, account history, and other available case data to identify fraud indicators and emerging threats.
• Identify indicators of synthetic identity creation, identity manipulation and farming, tradeline abuse, bust-out activity, credit profile fabrication, mule activity, and relationships between identity elements and external data sources.
• Determine appropriate risk-mitigation actions within approved authorities, including blocking accounts, reducing card limits, placing holds, initiating payment holds or recalls, coordinating recovery efforts, and escalating matters as required.
• Conduct enhanced due diligence and complete timely, accurate case decisions, investigation notes, and fraud reports that clearly document findings, decision rationale, actions taken, referrals, and outcomes.
• Collaborate with Fraud Detection, Application Fraud, Fraud Strategy, Fraud Analytics, Investigations, AML/ATF, Compliance, Operations, branches, Contact Centres, other financial institutions, and business partners to validate suspicious activity and coordinate fraud disruption efforts.
• Identify and escalate emerging fraud patterns, device or digital indicators, recurring commonalities, control gaps, and process vulnerabilities to support broader detection, prevention, and fraud-intelligence initiatives.
• Respond to large-scale fraud events by helping identify potential points of compromise and impacted accounts and taking timely action to prevent or limit financial losses.
• Recommend enhancements to fraud strategies, policies, procedures, alerts, referral criteria, detection rules, reporting, training, scripts, and client education based on investigative findings and identified trends.
• Recognize indicators of client vulnerability, manipulation, coercion, grooming, secrecy, urgency, and scammer coaching, and apply appropriate safeguarding, intervention, and escalation protocols while respecting client dignity and autonomy.
• Deliver a high-quality client and partner experience by resolving fraud-related inquiries, applying sound judgment, communicating with clients and internal partners, and balancing fraud prevention with client impact.
• Manage alert and referral queues in accordance with service levels, productivity expectations, quality standards, Bank risk appetite, privacy obligations, operational risk requirements, and applicable fraud and regulatory controls.

Do you have the skills that will enable you to succeed in this role? 

• You have 3–5 years of experience in fraud investigations, fraud risk management, financial crime, application fraud, fraud detection, banking operations, or a related field, including experience investigating complex first-party, synthetic identity, account takeover, or organized fraud schemes.
• You have post-secondary education in Business, Criminology, Financial Services, Risk Management, Accounting, Data Analytics, or a related discipline, or an equivalent combination of education and experience.
• You have strong analytical and investigative skills, with the ability to gather and interpret information from multiple sources, identify inconsistencies and exploitation paths, assess account complexity, and make sound risk-based decisions.
• You have knowledge of first-party and synthetic identity fraud, identity verification, application fraud, digital banking risks, social engineering, mule activity, payment fraud, fraud typologies, and evolving fraud tactics and controls.
• You have experience analyzing customer, digital, transactional, and account data and conducting end-to-end investigations that produce clear, well-documented conclusions and recommendations.
• You have strong judgment, critical-thinking, problem-solving, organizational, prioritization, and attention-to-detail skills, with the ability to balance fraud risk, financial loss, client impact, and customer service in a fast-paced environment.
• You have excellent written and verbal communication skills and the ability to work effectively with clients, branches, business partners, and senior stakeholders.
• You have working knowledge of fraud monitoring and case management platforms, customer information systems, credit bureau tools, payment systems, and fraud investigation technologies, with the ability to navigate multiple Windows-based applications efficiently.
• You have advanced proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook, and working knowledge of relevant Bank application systems supporting debit/credit card and alternate delivery channel products, including CIS, MV, KS, AS400, TSYS, FIQM, ScotiaGlobe, and Image.
• You have an understanding of regulatory requirements, privacy obligations, AML/ATF, operational risk, audit expectations, and Bank policies and controls related to fraud risk management.
• You are able to work effectively in a fast-paced environment with changing priorities and frequent interruptions, and can support non-standard hours, including evenings, weekends, and statutory holidays, based on business needs.
• It would be an asset if you are bilingual in French and English and/or hold a professional certification such as Certified Fraud Examiner (CFE), Certified Financial Crime Specialist (CFCS), Certified Anti-Money Laundering Specialist (CAMS), or an equivalent credential.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 

*There are multiple positions available

Location(s):  Canada : Ontario : Scarborough 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.