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Title:  Director - System Reliability Engineering Office Lead




Requisition ID: 112023

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


The Team
The Canadian Banking Systems Reliability team interfaces with Senior Management, Infrastructure, IT Operations, Global System Reliability Office and business partners to continuously improve the stability, reliability and efficiency of our Canadian Banking systems through Site Reliability Engineering (SRE) based principles and practices that will include continuous people, process and technology (automating all the things) enhancements in support of our rapidly changing technology product portfolio.



The Role:
You will work cross-functionally amongst a variety of teams and be a contributor in all significant engineering service or solution delivered to the Canadian Banking Technology and stakeholders. You will also have an understanding ‘what could go wrong’, help to solve complex problems and have a flare for communicating and participating in discussions with technical and business partners. You will work directly with our Software Engineering teams to both maintain and operate our existing technology and build our next generation of technologies.



Is this role right for you?
•    Work in collaboration with the Global System Reliability Engineering team as well as with software development, Quality, Product and Data Engineering teams to Champion SRE/ DevOps culture and practices 
•    Leading senior stakeholder communication, build and champion strategic initiatives to address the big boulders in achieving best in class stable, reliable, secure and performing systems 
•    Implement and govern a ‘Lean’ technology service management system amongst service owners to ensure continuous reliability improvement
•    Ensure continuous improvement and execution of quality and timely major incident root cause analysis and blameless postmortem activities to ensure we take action to avoid similar problems in the future 
•    Drive prioritization of reliability features and contribute to the design, development and delivery of effective tooling, alerts, and automated responses to identify and address reliability risks
•    Working closely with global and regional architecture boards, champion the definition and implementation of resilience policies for new and existing solutions 
•    Lead initiatives to continuously refine our build, plan and deploy practices for improved stability, reliability, efficiency, repeatability and security. You’ll create plans, collaborate with other SROs and DevOps team members - coordinating activity with development and business leads to increase service levels, lower costs, and support delivery velocity objectives



Do you have the skills that will enable you to succeed in this role?
•    Expert understanding of SRE principles
•    10+ years of experience in IT with at least 3 years in system architecture (5+ preferred)
•    ITIL V3 Foundation Cert. in ITSM with Professional experience with ITSM tools (ServiceNow, a plus)
•    Strong understanding of Service Management principles, Service Level Objectives and measuring resiliency
•    Degree in Computer Science, Engineering, or equivalent 
•    Excellent communication (both verbal and written). The ability to communicate confidently and clearly to executive leadership team including both business and technology
•    Professional programming experience in one or more of the following: C, C++, Java
•    Advanced experience with GCP/Azure/AWS.
•    Deep understanding of containerization using Docker or similar
•    Spanish language skills is an asset

What's in it for you?
•    We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
•    We provide you with the tools and technology needed to create beautiful customer experiences
•    You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world

Canadian Banking Technology supports the end-to-end technology needs of Scotiabank’s Canadian banking business, including a broad range of banking products and services from savings and chequing accounts to credit cards and commercial loans. Joining our team gives you access to great opportunities with a wide range of traditional and emerging technologies while delivering innovative solutions for our business applications and platforms


Location(s):  Canada : Ontario : Scarborough 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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