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Title:  Cyber Incident and Problem Management Analyst




Requisition ID: 69473


Join the Global Community of Scotiabankers to help customers become better off.


The Cyber Incident and Problem Management Analyst is accountable for driving and assuring the resolution of root cause cyber security related issues.  The analyst will be responsible for managing disparate stakeholders to deliver a common goal of protecting the bank.


Key Accountabilities

  • Escalating and discussing security support issues internally and externally with vendors.
  • Assisting in the determination of root cause on incidents, and managing the resolution of those items.
  • Play an active role in the development of the organization by participating in process development
  • Managing a queue of issues, determining priority, and managing messaging on those items
  • General reporting and assurance on job functions
  • Create and maintain accurate and up-to-date knowledgebase and documentation to share with team members
  • Participate and facilitate in on-call/after hours calls relating to cyber events as required
  • Protect the Bank and respond to cyber security events.



  • Incident Response experience
  • Project management experience in a large multinational organisation 
  • Experience operating across multiple computer platforms and environments 
  • Experience with documenting technical requirements, justification and recommendations for security tools
  • University degree or College Diploma, with a preference for the following fields: Information Technology, Information Security, Business Administration and/or Political Science
  • The following would be considered an asset
    • Clear understanding of networking concepts and a deep knowledge of the OSI protocols, particularly TCP/IP, DNS, DHCP
    • Strong knowledge in troubleshooting LINUX, Windows and Solaris
    • Technical support experience
    • Proficiency in Spanish


Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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