Title:  Card Operations Analyst - Scarborough

Requisition ID: 260367 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Card Operations Analyst - Card Operations, Credit Cards & Unsecured Lending Operations / Canadian Banking Operations

Scarborough, ON

Purpose

The Card Ops Analyst is responsible for end-to-end management of card plastics, chip modules, and collateral inventories supporting the manufacturing, personalization, and fulfillment of credit and debit card products. This role oversees daily balancing, inventory forecasting, expense reconciliation, vendor invoice management, and production statistics, ensuring operational accuracy and continuity.

The incumbent maintains the card inventory management application, imports data from multiple sources, analyzes card usage and inventory trends, and produces operational reporting for key stakeholders.

The Card Ops Analyst participates with project deliverables while analyzing operational data to identify requirements and validate changes.

Is this role right for you? In this role, you will:

1. Manage card plastic, chip module and collateral inventories for the production and fulfilment of credit and debit card products:

• Maintain daily statistics and ensure all data in the Card Operations inventory application system is accurate and current
• Ensure adequate supply of card plastics, chip modules, and collaterals to support uninterrupted card production and fulfillment
• Achieve 98% timeliness and accuracy on all manufacturing inventory orders
• Monitor and track card issuance volumes for debit and credit products
• Import CPI, Bundl, and Service Bureau embossing files into the inventory system
• Balance daily production volumes with the Service Bureau and ensure SLA adherence
• Provide daily production volume reporting and SLA performance update
• Provide projections and usage for Card Operations inventory on a monthly, quarterly and annual basis
• Maintain the Disaster Resumption Plan (DRP) for inventory of card plastics, chip modules and collaterals with suppliers and the service bureau
• Respond to all inquiries related to Card Operations inventory and fulfilment of credit and debit card products  
• Take ownership and ensure all responses to inquiries are communicated in a concise, professional and timely manner with a goal to reduce effort for internal partners, vendors and external customers
• Achieve 95% SLA on daily balancing, report completion, queues and day-to-day functions
• Submit and implement at least 2 recommendations to streamline process and/or reduce environmental footprint
• Ensure all inventory control processes are documented and maintained

2. Reconcile all Card Operations Inventory withdrawn by the Service Bureau for use in production:

• Reconcile card plastics, chip modules and collaterals used by the Service Bureau for the daily production and monthly reissue of debit and credit card products
• Liase with the Service Bureau to resolve any discrepancies with card plastic, chip module and collateral inventories
• Reconcile all monthly invoices related to Card Operations inventory, the fulfilment of credit and debit card products and other related services
• Accountable for archived card plastics and card operations documentation held in the vault
• Achieve 95% invoice reconciliation accuracy ensuring vendor invoices are settled in a timely manner and do not incur late fees/interest

3. Analysis and Reporting:

• Provide daily, monthly, quarterly and annual reporting for Card Operations volumes, forecasts, projections, actuals and inventories Maintain daily statistics and ensure all data in the Card Operations inventory application system is accurate and current
• Monitor and analyze reporting provided by the Service Bureau, Suppliers, and Service Providers
• Maintain and provide reporting related to all debit, credit card issuance (dailies and reissues), while maintaining archive historical data and reporting
• Conduct annual audit and validation of all card plastic inventory held at the vendor location
• Ensure 95% of reports are completed with established service level agreements

4. Service Bureau Release Planning and Implementation:

• Assist with card issuance planning and executive of change related tasks impacting the Service Bureau, including new product launches
• Prepare, update and facilitate the management of the Service Bureau matrices for plastic and collateral (insert), card carrier matrix and activation sticker matrix
• Coordinate the delivery of all business-as-usual and project-support related change activities
• Participate in stages to implement and communicate results to internal stakeholders as required

5. Adherence to Policies and Procedures:

• Adhere to all Scotiabank/department policies, procedures and audit requirements
• Adhere to the Bank’s Guidelines for Business Conduct and Privacy Code demonstrating a full understanding of the legal implications of dealing with customer request at all times, maintaining the confidentiality of customer information
• Perform ADHOC/annual audit and validation of all card plastic inventory held at the Service Bureau
• Complete quarterly audits of all plastics, reports, and invoices kept in the BNS vault

Other information:

• Responsible for managing card plastic, chip module and collateral inventories for the manufacture, personalization, production and fulfillment of over 5,000,000 credit and debit card products annually
• Accountable for monitoring inventory usage, card manufacturing and personalization orders, daily balancing, forecasts, projection of volumes/costs, daily statistics
• Works closely with key business line partners, IT Groups, and third-party vendors such as G+D, Canada Post, FEDEX, DHL, Data Communications Management (DCM) Flash and CJ Graphics
• Responsible for the tracking and reconciliation of all Cards Operations related expenses and invoices of over $20 MM annually
• Maintains an inventory management application system and imports data from multiple sources.  He/she is responsible for analyzing card usage volumes, inventory, data and statistics, and generates reporting on various inventory control aspects

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:  

• Highly advanced PC skills, including expert-level proficiency in Excel with extensive experience building complex spreadsheets, dashboards, PowerPoint, automation solutions using macros/VBA, and sophisticated data analysis using pivot tables and related tools
• Skilled in generating data sets, forecasts, and inventory insights to support project scoping, impact analysis, solution design, and post‑implementation review. Proficient at transforming raw data into actionable project reporting using advanced Excel and automation tools
• Strong knowledge of the Bank’s retail products and services
• Strong analytical skills
• Excellent organizational skills
• Excellent interpersonal skills
• Excellent time management skills
• Excellent knowledge of AS400/TSYS systems
• Excellent communication skills both written and verbal
• Ability to interpret and organize data
• Ability to work independently with minimal supervision 
• Ability to identify unusual system/processing issues and implement resolutions to avoid customer impact.
• Ability to handle incoming/escalated calls from branches and customers.
• Exercise sound judgment in the prioritization of the daily workload to ensure strict time limits are adhered to in achieving maximum efficiency levels.
• Ability to work in pressure situations, due to high volumes and limited timeframes

Working Conditions

• The position is primarily non-physical work in a standard office environment.
• The incumbent will work in a stressful environment due to tight delivery deadlines and strict security measures.

Location(s):  Canada : Ontario : Scarborough 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.