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Title:  Business System Analyst, Digital Banking Production Support

Requisition ID: 2086

Branch / Department: Canadian Digital Banking - Engineering

Transit Number: 43554


Employee Referral Program – Potential Reward: $0.00 

Our mandate to transform the way banking technology is delivered, by re-imaging the customer experience, to deliver new digital value propositions. We have the support and experience of one of the world’s largest banks behind us and a talented, and growing, team of industry leaders driving us forward.

Do you want to help us reinvent how people bank? We are passionate about transforming the customer experience.

We’re looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous, versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to get things done.

By joining our team, you will make an impact on our customers, the banking industry, and ultimately, the world.


As a Business Systems Analyst, you will be part of a brand new Production Support team for Scotia Online and Mobile Banking for our Digital Banking unit. You will act as the bridge between our technical business partners and our software developers, responsible to streamline and improve existing processes. You will be participating in the integration of the new products and tools in the Digital Banking Unit. We are investing heavily in order to become the leader in digital banking space, and we are launching multiple initiatives to do so. You will have a unique chance to help one of the fastest-growing business units to become a leader. You will help scale, enable, and drive the product environment stability as our team continues to deliver innovative production solutions to Scotia customers. 

What you'll do:

  • You'll have the opportunity to establish and implement tools and processes for a brand new team
  • Perform the analysis, design, implementation, modification, and daily functional support of all banking digital applications
  • Leads in the systems implementation process by defining system enhancements, developing test strategies and test cases, performing testing, developing conversion and implementation strategies, verifying conversion, providing user documentation and providing post-implementation support.
  • Become the trusted advisors for our partner teams (Technical Applications, Design, Analytics, etc) and other IT teams
  • Analyze production issues and validate existing business rules to assist the team to resolve root cause issues
  • Occasional on call production support may be required
  • Bridge the gap between business and IT, ensuring common understanding and IT/Business alignment of both functional (for business needs) and non-functional requirements (reporting, performance, interfaces, constraints, etc.)
  • Facilitate problem-solving discussions and general communications between the business and IT and within IT itself
  • Help improve and drive our engineering practices by providing valuable inputs and suggestions as to what works well and what can be done better
  • Demonstrate strong personal values and a commitment to our mission and customer


Who you are: 

  • Experienced. You have 5+ years of progressive Business Systems Analyst experience in online and mobile development.
  • Educated Engineer. You have an Engineering or Computer Science degree, and pride yourself on analysis, logical thinking and problem solving skills. You have excellent understanding of current IT practices, systems development techniques, including requirements specification and testing methodologies, real time analytical and formal modelling tools and keep current with rapidly changing technology.
  • Detail Oriented. You notice all the little details for every document / requirement / conversation that comes across you, and it drives you crazy that others cannot keep everything consistent.
  • Self - Motivated. Must be a creative, self-starting, results oriented and highly motivated individual with very good analytical skills in order to apply this knowledge to independently resolve and simplify complex technical problems and navigate ambiguity.
  • Communicator/Negotiator. You are great at making sure everyone's speaking the same language and are on the same page, and sometimes that involves some give and take. 
  • Multi-tasker. You are able to multi-task and work on multiple initiatives at the same time.
  • Learning is breathing. You stay current on the tools and approaches that work best. And you are excited about working on new projects because every project is a new learning opportunity!
  • Team Player. You enjoy collaborating with, learning from, and teaching others so we all become better.



  • Business Casual Attire
  • Fast pace and dynamic work environment
  • Flexibility to work in different locations within Toronto (Scarborough, Downtown Toronto)
  • Ability to work independently, and work as part of a team which encourages both individual and team success
  • Close to GO bus, subway RT and major highways


Please note that this role may involve on-call rotational support 

Location(s):  Canada : Ontario : Scarborough

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

Job Segment: Bank, Banking, Systems Analyst, Engineer, Computer Science, Finance, Technology, Engineering

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