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Business Analyst Senior

Date: Jul 11, 2019

Location: Scarborough, ON, CA

Company: Scotiabank



Requisition ID: 61392


Join the Global Community of Scotiabankers to help customers become better off.

As a part of Scotiabank International Business Systems Support team, Business Analyst Senior will be responsible for in-depth investigation of Production incidents raised by the sites and performance for parameter maintenance for the supported Line of Business. In this role, you will be supporting end users and product business lines in Caribbean and LATAM countries for Incident Management, Production problem log management, Parameter Changes and other change requests





We are looking for an experienced business analyst (application support) to

  • Assist the Senior Manager in investigating/resolving highly complex production issues to meet the needs of the client groups or supported Line of Business, by applying their financial and technological knowledge to application/system solutions.  This includes conducting thorough investigation and analysis, and liaising with the clients, development support team and Business Line
  • Participate in the daily Stand-up meetings with perspective Value Streams to assist in prioritizing production issues
  • Participate in the walk-through meetings and reviewing production fix/test results
  • Provide production support to all global units, including existing product and deal with structuring, ad hoc queries. The incumbent is responsible for ensuring that management is kept informed and that problems are escalated appropriately





Business Analyst Senior will


  • have experience in investigating and resolving production issues/requests quickly
  • be a creative, self-starting, results-oriented, customer-focused, and highly motivated individual with very good analytical skills in order to apply this knowledge to assist in the resolution of complex production issues
  • possess very good interpersonal and communication skills in order to effectively work with clients, value streams, development support teams and their own team members (Bilingual – English & Spanish fluency is a big plus)
  • have experience of working in Agile Environment
  • be analytical with proven experience of using a systematic approach to problem-solving, together with accuracy and thoroughness to ensure that work is completed correctly and it is of high quality
  • have good understanding of Banking technology platforms including database systems, batch and real-time processing
  • possess strong experience on MS Office, JIRA and Service Now; (Preferably any knowledge of the Banking Products and Operations)
  • have ability to work independently with minimal direction and self-motivated
  • have ability to work under tight deadlines and constantly changing priorities
  • be open to work overtime on occasion to meet deadlines and to implement systems with minimal impact to the end users
  • be available to provide on-call support during week-ends and on Canadian public holidays, as required




  • The opportunity to join a forward-thinking company surrounded by a collaborative team of innovative thinkers.
  • A rewarding career path with diverse opportunities for professional development.
  • Internal development to support your growth and enhance your skills.
  • A competitive compensation and benefits package.
  • An organization committed to making a difference in our communities– for you and our customers.
  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!

Location(s):  Canada : Ontario : Scarborough

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

Job Segment: Business Analyst, Bank, Banking, Database, Finance, Bilingual, Technology

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