Title:  Bilingual Senior Learning Facilitator (English/French), Learning & Development, Global Transaction B

Requisition ID: 253536 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Bilingual Senior Learning Facilitator (English/French), Learning & Development, Global Transaction Banking - Scarborough, ON

Purpose

To provide training to internal staff supporting Scotiabank’s Small Business, Corporate & Commercial clients on all services supported by the Client Service and Operations. The role will be responsible for new hire and existing staff training across all Client Service and Operations teams. This ensures a high level of knowledge and confidence in using Scotiabank’s Global Transaction Banking products and services, improves client satisfaction and lowers calls to our support teams.

Is this role right for you?

Individuals interested in this role will be required to demonstrate: 

• Delivery the highest quality training to all Client Service and Operations and Money Transfer and Operations staff.
• A thorough understanding of the Global Transaction Banking products and services. 
• Ensuring all staff feel confident supporting clients once training sessions have been delivered.
• Maintaining training schedules with department management.
• Providing recommendations to operational or content designers to improve the training experience.
• Identifying the need for additional tools/system changes to maximize the level of training.
• Observing and reporting staff performance issues including knowledge gaps or conduct issues during training sessions.

Contribute to enhancing the competitiveness, marketability, and sale of Global Transaction Banking products by supporting internal partner, sales, and support team training by: 

• Acting as an ongoing resource within all areas of Global Transaction Banking and internal bank departments.

• Participating in creation and maintenance of training documentation for Global Transaction Banking - Learning and Development.
• Communicating new and updated product changes to all impacted groups including any product enhancement training sessions.
• Delivering training to internal partners, as needed, using various channels on assessed needs. 
• Evaluating processes and documentation with the potential to make the internal operation of the department more efficient and providing recommendations to management.

• Advising and promoting to Product Management on product, operational, technical and documentation changes that would serve to prevent problems from occurring, based on staff experience during and after training sessions.

Measure training success by: 

• Obtaining feedback for all training sessions through training surveys
• Applying trainee’ and business partner feedback to improve existing programs and processes.
• Show success of training through measurements such as metrics analyst performance metrics and other analytical data to meet targets.
  
  

Do you have the skills that will enable you to succeed in this role? 
We'd love to work with you if you have:

• Strong product knowledge to deliver comprehensive training sessions to Scotiabank’s Internal Employees.

• Strong communication skills both English and French (oral and written) as a critical means of managing customer needs to maximize the quality of training sessions delivered.
• Aptitude for managing multiple simultaneous projects with competing priorities; inherent ability to provide timely updates under pressure.
• Strong ability to separate daily activities into tasks that require self-action to provide exceptional client integration.
• Expert computer skills - Microsoft Word, Excel, PowerPoint.

Working Conditions:

This is a hybrid role. 

Location(s):  Canada : Ontario : Scarborough 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.