Senior Manager, Lifecycle Merchant Acquiring

ID de la solicitud: 232467

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Life Cycle - Merchant Acquiring CCA - GTB

Nivel 8.1

SBDR

Purpose
Supports and enhances the full merchant lifecycle across all stages—prospecting, onboarding, activation, usage, retention, and recovery—within the Merchant Acquiring business. Acts as the key liaison between internal teams, sales partners, and external stakeholders to ensure a seamless merchant journey and drive business results. This role is instrumental in managing from a Product perspective the sales pipeline with Multinationals and GTB, coordinating with partners, monitoring performance metrics, and continuously improving lifecycle processes for increased merchant acquisition, cross-sell, satisfaction, and retention.

Accountabilities

• Prospecting & Sales Support

 Work closely with sales teams and external partners to identify, qualify, and prioritize high-potential merchant prospects across key segments and verticals (retail, hospitality, e-commerce, etc.).
 Maintain and update a dynamic pipeline of merchant opportunities in reporting tools, ensuring accuracy and timeliness.
 Support preparing materials, presentations, and coordinate demos for both direct sales and partner-driven leads.
 Liaise with partners to track the progress of joint pipeline opportunities and ensure that prospects are efficiently guided through the funnel.

• Partner Engagement & Pipeline Assessment

 Identify opportunities with sales partners, ISOs, aggregators, and channel allies.
 Regularly meet with partners to review the joint sales pipeline, identify bottlenecks, and implement solutions for improved conversion rates.
 Assist with onboarding and training of new partners on lifecycle processes, documentation standards, and product updates.

• Merchant Usage & Engagement
 Monitor merchant activation, transaction usage, and adoption rates for both direct and partner-originated merchants, as well as in each type of channel.
 Identify opportunities to increase transaction volumes, usage of value-added services, and merchant engagement through campaigns or outreach programs.
 Organize and deliver training sessions, webinars, and Q&A forums to educate merchants and partners on best practices and product features.

• Retention & Relationship Management

 Implement merchant retention programs in collaboration with sales, customer support, and product teams.
 Conduct periodic satisfaction checks and develop proactive strategies to address potential attrition risks.
 Use feedback from merchants and partners to propose enhancements in onboarding, support, and engagement processes.

• Recovery & Reactivation

 Analyze trends in dormant, inactive, or declining merchants (by both direct and partner channels) and coordinate targeted win-back initiatives.
 Work with partners to identify shared reactivation opportunities and coordinate outreach strategies.
 Track and report on reactivation campaign results and recommend continuous improvements.

• Process Improvement & Documentation

 Continually optimize end-to-end lifecycle processes for efficiency, compliance, and merchant satisfaction.
 Maintain up-to-date documentation for lifecycle management, onboarding guides, and partner playbooks.
 Champion the adoption of digital tools and automation to streamline merchant and partner interactions.
• Reporting & Analytics

 Provide detailed reports and dashboards on pipeline status, onboarding progress, usage metrics, and retention KPIs—segmented by direct and partner channels.
 Identify patterns, forecast volumes, and support strategic decision-making for leadership and partners.
 Provide regular feedback and actionable insights to sales, product, and management teams based on lifecycle analytics.

Education / Experience / Other Information (include only those that are specific to the role)

• University degree in engineering, economics, business or related fields. Certifications in payments/fintechs is a plus.
• 5+ years of practical experience in product management, preferably in payments, fintech or digital banking.
• Proven track record managing integrated/API based solutions.
• Specific bank and/or payment industry demonstrable experience

• Merchant acquiring experience is an asset
• Demonstrable experience in sales support, pipeline management and cross-functional collaboration.
• Good written & oral communication skills are required to deliver strong business focused plans, presentations, and the negotiation of deals.
• Ability to work effectively within a cross-functional team environment
• Results oriented and innovative in identifying and pursuing opportunities to leverage capabilities to increase revenues, decrease costs and mitigate risks.
Bilingual (English/Spanish; written and spoken) is a plus

Ubicación(s):  República Dominicana : Distrito Nacional : Santo Domingo

Dirección de trabajo: Av. 27 de Febrero esq. W. Churchill Ens. Piantini 

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