Self Service Senior Manager

ID de la solicitud: 278537

Únase a un equipo ganador con un propósito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeño.

Sr. Manager Sales Service
Nivel 8.1
Distribution Head IB | Branches Head 

Purpose:

The Sales Services Senior Manager executes segment strategies across branch networks, partnering with
specialized bankers to drive growth and deliver tailored customer solutions. The role also leads the Self-Service
ecosystem—ATMs, IDMs, and Banking Agents—advancing digital payment capabilities for seamless
transactions. It fosters a high-performance culture, promotes agile collaboration, and aligns initiatives with
Technology, Marketing, Risk, Compliance, Finance, and sales channels to ensure impactful execution.

Responsibilities:

• Promotes a customer-centric culture aimed at deepening client relationships and leveraging the Bank’s
broad network, systems, and institutional knowledge. Is the main responsible of the offloading strategy for
mass clients.
• Partner with segment team to execute segment strategy with the implementation of specialized bankers
that implement segment-specific plans that enhance customer value and drive business growth.
• Lead Self-Service Ecosystem by overseeing ATMs, IDMs, and Banking Agents, ensuring operational
excellence and advancing digital payment solutions. Acts as a pioneer in market trends and digital
transformation to innovate and achieve annual objectives aligned with banking and financial trends,
economic environment, competition, current regulations, and institutional strategies
• Design and implement initiatives that deliver frictionless, innovative experiences across branches and
self-service channels. Leads the team toward high performance and implements a strategy for the team’s
future evolution, ensuring development and a work environment that fosters collaboration, innovation,
vision, values, and business strategy, as well as professional growth for the team.
• Coordinate with Technology, Marketing, Risk, Compliance, Finance, and sales channels to align strategies
and ensure effective execution.
• Responsible for the CPT (Cost per Transaction) indicator, ensuring it remains as low as possible through
effective transaction migration strategies toward lower-cost channels.
• Negotiates, leads, and supervises business actions with institutions within the banking ecosystem to
strengthen Scotiabank’s Self-Service / Everyday Banking & Payments strategies for both the Bank and its
customers.
• Understands the Bank’s risk culture and ensures risk appetite is considered in daily activities and
decision-making.
• Identifies data needs for the team and advises on securing accurate metrics and leveraging tools.
Establishes a test-and-learn culture and contributes to organizational metrics.
• Drives operational excellence within the Distribution area by ensuring efficient execution and adherence to
daily business controls. Maintains full compliance with regulatory and internal standards, actively
managing operational, compliance, AML/ATF, and conduct risks. Responsibilities are carried out in
alignment with the Operational Risk Management Framework, Regulatory Compliance Risk Framework, the
International AML/ATF Manual, and Business Conduct Guidelines.

Education / Experience :

• Bachelor’s degree in Industrial Engineering or a related field is required
• At least 5 years of experience in Banking or financial services enterprises
• At least 5 years of experience in Scotiabank, in any distribution channel sales force
• Expert level knowledge of the way distribution channels work and self-service channels
• Avance knowledge in projects development under the scrum and agile methodology
• Key skills: leadership, analytics and verbal and written communication
• Bilingual (English and Spanish)
• Digital Skills
• Commitment to continuos learning
• Innovative
• Execution excellence
• Networker 

Ubicación(s):  República Dominicana : Distrito Nacional : Santo Domingo

Dirección de trabajo: Oficina Principal Av. Winston Chuchill esq. 27 de Febrero, 1er piso, Sto. Dgo. 

Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, “por nuestro futuro”, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital.

[En Scotiabank, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algún tipo de adaptación (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intérprete en lengua de señas o tecnología de asistencia, entre otras cosas) durante el proceso de reclutamiento y selección, indícalo a nuestro equipo de Reclutamiento. Si necesitas apoyo técnico, haz clic aquí. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sido seleccionados para una entrevista.