Title:  Officer II Mortgage Operations

Requisition ID: 253453

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

Horario:

Lun-Vie: 8:30am - 5:30pm/Sab. 4 horas a requerimiento.

Purpose

Contributes to the overall success of Mortgage Operations ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. 

Accountabilities 

•    Champions a client centric culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. 

•    Provides administrative and processing support within Mortgage Operations: 
•    Providing coverage on a variety of jobs within various units as determined by leadership based or day-to-day operational requirements.
•    Providing guidance and operational training required for new/all staff following the implementation of new processes and/or when required.
•    Maintaining accurate and relevant trending and tracking information, as requested by managers.
•    Assisting unit management with the implementation of required changes (e.g., policy, process, systems, etc.) or special initiatives.
•    Assisting with monitoring and prioritizing daily workloads to ensure completion within the applicable OPCs (Operating Process Controls).
•    Acquiring and maintaining good knowledge and understanding of all department functions/processes and a thorough knowledge of the systems used, including a working knowledge of related retail products and services.
•    Verifying the accuracy, completeness, and authorizations of all work activities.
•    Completing all assigned tasks with a high level of accuracy and attention to detail. 
•    Prioritizing adherence to the published Service Level Agreements. 
•    Conducting investigations to resolve exception situations, completing complex adjustments or corrections, and answering general procedural queries. 
•    Performing related sundry duties as assigned, determined by day-to-day operational requirements. 

•    Ensures customer service is consistent with GO Perform values by:
•    Escalating concerns and coordinating resolutions with leaders.
•    Ensuring a high level of professionalism is maintained during all interactions.
•    Following up on outstanding, unresolved issues or policy non-compliance situations.
•    Notifying the assistant manager/manager, as appropriate, when processing delays occur.

•    Maintain adherence to established operating and security procedures: 
•    Adhering to established Bank regulations and procedures within assigned authority and Responsibility. 
•    Understanding how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
•    Reporting any unusual occurrences or fraudulent activity to your direct supervisor.
•    Completing all required mandatory courses and training programs. 
•    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
•    Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
 
•    Champions a high-performance environment and contributes to an inclusive work environment.

Education / Experience / Other Information (include only those that are specific to the role)

•    High School diploma and or a minimum of 2 years of relevant working experience.  
•    Basic Computer Skills, including common software tools (Microsoft Office products). 
•    Ability to deal effectively and independently with branch/client/insurance company/solicitor inquiries, concerns or complaints and provide prompt and accurate resolution to the complete satisfaction of all parties involved.
•    English fluency is required. 

#GBSDR

Location(s):  Dominican Republic : Distrito Nacional : Santo Domingo || Dominican Republic : Santo Domingo : Santo Domingo East || Dominican Republic : Santo Domingo : Santo Domingo North || Dominican Republic : Santo Domingo : Santo Domingo West

Business Address: ZF Las Americas 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.