Title:  Manager SB Client Dinamic Caribbean

Requisition ID: 266530

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

• To contribute to the execution of customer lifecycle strategies for the Small Business segments in the Caribbean region. To manage and monitor dynamic customer metrics and key performance indicators to ensure the sustainable and profitable growth of the small business portfolio in the Caribbean throughout the customer lifecycle.

Responsibilities

• Champion a customer-centric culture across Scotiabank's entire presence to deepen customer relationships and leverage the Bank's broader relationships, systems, and knowledge.

• Support the profitable growth of small businesses in the Caribbean region by:

• Supporting the business's annual Strategic and Profit Plan process for the segment

• Monitoring key performance indicators to assess the success of strategies

• Supporting periodic performance reviews and monitoring of key indicators to ensure that the annual plan objectives are met

• Analyze customer feedback, lifecycle metrics, and anticipate customer needs to ensure profit and loss objectives are met.

• Provide feedback to the Value Proposition team on KPIs and results to ensure business actions are aligned and sustained improvement of customer dynamics objectives is achieved.

• Support initiatives to adapt strategies, policies, campaigns, and pricing models to the nuances of the local market, leveraging analytics to support successful strategy execution.

• Understand how the Bank's risk appetite and risk culture should be considered in daily activities and decisions.

• Actively seeks effective and efficient operations in their respective areas in accordance with Scotiabank's Values, Code of Conduct, and Global Sales Principles, while ensuring the adequacy, compliance, and effectiveness of daily business controls to meet obligations regarding operational, compliance, AML/CFT/sanctions, and conduct risks.

Education / Experience 

• Minimum Bachelor's degree in a business/finance discipline or related field

• Strong analytical skills required

• Experience in Corporate Banking, Finance, Analytics, and/or Portfolio Management an asset

• Bilingual (English/Spanish) an advantage

• Strong interpersonal skills to develop collaborative working relationships with teams across multiple geographies

• Results-oriented individual with a deference to action

• Must possess a "roll up your sleeves and get it done" work attitude with a view to future innovation and the ability to think strategically and build consensus

Location(s):  Trinidad and Tobago : Chaguanas : Cunupia || Antigua and Barbuda : Saint John : St. John's || Bahamas : Abaco : Marsh Harbour || Bahamas : Andros : Nicholls Town || Bahamas : Exuma : George Town || Bahamas : Grand Bahama : Freeport || Bahamas : New Providence : Nassau || Dominican Republic : Distrito Nacional : Santo Domingo || Jamaica : Clarendon : May Pen || Jamaica : Falmouth : Falmouth || Jamaica : Kingston : Kingston || Jamaica : Manchester : Christiana  || Jamaica : Manchester : Mandeville || Jamaica : Portland : Port Antonio || Jamaica : Saint James : Montego Bay || Jamaica : St. Ann : Brown’s Town || Jamaica : St. Ann : St. Ann’s Bay || Jamaica : St. Catherine : Linstead || Jamaica : St. Catherine : Old Harbour || Jamaica : St. Catherine : Portmore || Jamaica : St. Catherine : Spanish Town || Jamaica : St. Elizabeth : Black river || Jamaica : St. Elizabeth : Junction || Jamaica : St. Elizabeth : Santa Cruz || Jamaica : St. Mary : Highgate || Jamaica : St. Mary : Port Maria || Jamaica : St. Thomas : Morant Bay || Jamaica : Westmoreland : Negril || Jamaica : Westmoreland : Savanna-La-Mar || Trinidad and Tobago : Arima : Arima || Trinidad and Tobago : Chaguanas : Chaguanas || Trinidad and Tobago : Couva : Couva || Trinidad and Tobago : Diego Martin : Diego Martin || Trinidad and Tobago : Diego Martin : Maraval || Trinidad and Tobago : Penal-Debe : Penal || Trinidad and Tobago : Point Fortin : Point Fortin || Trinidad and Tobago : Port of Spain : Port of Spain || Trinidad and Tobago : Port of Spain : St. James || Trinidad and Tobago : Princes Town : Princes Town || Trinidad and Tobago : Rio Claro-Mayaro : Rio Claro || Trinidad and Tobago : San Fernando : Marabella || Trinidad and Tobago : San Fernando : San Fernando || Trinidad and Tobago : Sangre Grande : Sangre Grande || Trinidad and Tobago : Siparia : Siparia || Trinidad and Tobago : Tobago : Lowlands || Trinidad and Tobago : Tunapuna–Piarco : Trincity || Trinidad and Tobago : Tunapuna–Piarco : Tunapuna || Trinidad and Tobago : Western Tobago : Scarborough

Business Address: Av. John F. Kennedy Esq. Lope de Vega, Ens. La Fe 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.