Mortgage Operation Officer - 1

ID de la solicitud: 261699

Únase a un equipo ganador con un propósito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeño.

Schedule: Monday to Friday from 8:30 AM to 5:30 pm / 4 hours upon request on Saturday

Purpose

Contributes to the overall success of Mortgage Operations ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. 

Accountabilities 

•    Champions a client centric culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. 

•    Provides administrative and processing support within Mortgage Operations: 
o    Verifying the accuracy, completeness, and authorizations of all work activities.
o    Completing all assigned tasks with a high level of accuracy and attention to detail. 
o    Prioritizing adherence to the published Service Level Agreements. 
o    Conducting investigations to resolve exception situations, completing complex adjustments or corrections, and answering general procedural queries. 
o    Verifying and processing incoming requests from supported units, branches, solicitors/notaries, and other partners. Assist with customer/branch complaints as required and complete other related processing requests as assigned. 
o    Providing guidance and training to other team members as required.
o    Performing related sundry duties as assigned, determined by day-to-day operational requirements. 

•    Maintain adherence to established operating and security procedures: 

o    Adhering to established Bank regulations and procedures within assigned authority and Responsibility. 
o    Understanding how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
o    Reporting any unusual occurrences or fraudulent activity to your direct supervisor.
o    Completing all required mandatory courses and training programs. 
o    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
o    Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.  

•Professional Development:

•    Acquiring and maintaining good knowledge of all department functions/processes and a thorough knowledge of the systems used, including a working knowledge of related retail products and services.
•    Taking ownership for self-learning and personal development planning, working with their manager in the identification of skills, behaviors, and competencies required to achieve goals.
•    Champions a high-performance environment and contributes to an inclusive work environment.

Education / Experience / Other Information

•    Work in a standard office-based environment, hybrid work possible depending on team and location; non-standard hours are a common occurrence.
•    Requires very close attention reviewing/reading material.
•    Pressure from meeting deadlines and situations requiring prompt attention.
•    Can experience significant fluctuations in volumes of work or unexpected events (e.g. system problems) which may require overtime.

#DRGBS

Ubicación(s):  República Dominicana : Santo Domingo : Santo Domingo Este

Dirección de trabajo: zona franca las americas 

Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, “por nuestro futuro”, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital.

[En Scotiabank, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algún tipo de adaptación (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intérprete en lengua de señas o tecnología de asistencia, entre otras cosas) durante el proceso de reclutamiento y selección, indícalo a nuestro equipo de Reclutamiento. Si necesitas apoyo técnico, haz clic aquí. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sido seleccionados para una entrevista.