MANAGER PROCESS RE-ENGINEERING & LEAN

ID de la solicitud: 278628

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MANAGER PROCESS RE-ENGINEERING & LEAN
Level: 7.1
Schedule:Monday to Friday 8:30am to 5:30pm, Saturdays 9:00am to 1:00pm upon request.
Zona Franca Las Americas

Accountabilities 

•    Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

•    Guide the Lean Teams and Lean Six Sigma Candidates (Yellow and Green Belts) across the ScotiaGBS business and support units and work collaboratively with them to utilize and apply the Lean methodology as follows:
o    Analysis (diagnosis) of business and support processes
o    Develop and test hypotheses based on analysis and operational expertise
o    Synthesize findings and quantify opportunities
o    Design future state processes
o    Development of the Tactical Implementation Plan and support the units in implementing the changes, including Management Systems and Workforce Management
•    Identify opportunities for improvement and efficiency gains across the program’s core components:
o    Customer Centric
o    Efficient Processes
o    Management System
o    Mindsets and Behaviors
o    Skills and Capabilities
o    Workforce Management
•    Work with the Transitions & Projects Senior Manager and with Lean Teams to develop and implement strategies and recommendations related to business benefits and costs, and implementation and training plans. Consult and collaborate with the business and support units and their partners to ensure proposed solutions are customer centric and aligned with the end-to-end view of the process
•    Lead and facilitate all aspects of the diagnostic, design and implementation stages by working within cross-functional teams and business partners
o    Provide direction and support to the Lean Teams throughout all phases of the Lean waves or Kaizen projects, and during critical conversations with the corresponding business or support unit
o    Take the lead role with the business and support units with respect to logistics, planning, scheduling and overall management of the Lean program during the duration of the waves or Kaizen projects
•    Work with Transitions & Projects Senior Manager and with the business and support units to implement the GO Improve program:
o    Define the specific content and schedule of the Lean training courses for Lean Six Sigma candidates 
o    Train and/or facilitate training to Yellow and Green Belts Lean Six Sigma candidates for all ScotiaGBS business and support units
o    Provide coaching and support to the Lean Six Sigma candidates (Yellow and Green Belts) throughout all phases of Kaizen projects to validate the correct use of Lean methodology and to guide them to generate a positive impact for the business
o    Where appropriate, facilitate training and workshops, and provide consultation to the target business groups in implementing process improvement initiatives
o    Work in collaboration with Development and Communications teams during GO Improve program implementation to develop an improvement culture in ScotiaGBS
o    Ensure compliance with the annual objectives established for the GO Improve program

•    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

•    Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

•    Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Education / Experience
•    Post-secondary degree in business administration, engineering, process design or similar with a minimum of 5 years of professional experience (7 or more desirable), and at least 3 years of real and hands-on experience leading Lean Six Sigma projects in a business operation setting, including business analysis and process improvement
•    Industrial Engineering, Business Administration, Information Technology or similar background required
•    Certified in Lean Six Sigma Green Belt and/or large demonstrable Lean Six Sigma experience
•    Extensive previous experience with Lean methodology, systems and tools, and success in implementation of small to medium scale change management initiatives
•    Thorough knowledge of business lines process to be supported
•    Working knowledge of appropriate bank systems or financial companies
•    Graduate/professional designation such as MBA/CFA/CA, PMP, LSS Black Belt certified is considered an asset
•    Ability to build and leverage strategic working relationships. Excellent skills in relationship and general business management
•    High-impact communication skills in Spanish and English to effectively engage and motivate project teams
•    Superior written/verbal communication and interpersonal skills. The candidate must have a high degree of bilingual Spanish/English proficiency (B2 minimum, C1 an asset)
•    Demonstrated ability to strategically think, influence and communicate throughout all levels of the organization.

#DRGBS

Ubicación(s):  República Dominicana : Santo Domingo : Santo Domingo Este || República Dominicana : Santo Domingo : Santo Domingo Norte || República Dominicana : Santo Domingo : Santo Domingo Oeste

Dirección de trabajo: Zona Franca Las Americas 

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