Cash Management Senior Service Officer

ID de la solicitud: 220436

Estamos comprometidos en continuar invirtiendo en nuestros empleados y ayudarte a continuar desarrollando tu línea de carrera en Scotiabank.

Accountabilities 

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients 
• Maintains up-to-date knowledge and understanding of relevant Commercial and Small Business products, processes, and policies, including completing internal training, and reviewing appropriate news items and publications.
• Participates as an active partner, and initiates changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs, and improve services.
• Responds promptly and effectively to service inquiries, concerns, and complaints from Banking partners, with the ability to:
 Resolve servicing issues and reduce business and client impact with managerial direction as required.  
 Analyze situations and present sound recommendations and decisions to overcome any obstacles and escalating if required.
 Facilitate decision making processes by providing timely, meaningful, and easily available data.
• Understand how the Bank’s risk appetite and risk culture should be considered in daily activities and decisions.
• Contributes to the overall Pulse Score by championing opportunities to enhance the customer experience.
• Actively pursues effective and efficient operations of respective areas, while ensuring the adequacy, adherence to and effectiveness of business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Scotiabank Code of Conduct. 
• Champions a high-performance environment and contributes to an inclusive work environment.
• Perform other related duties as assigned.

Education / Experience

• Post-Secondary Education
• Minimum of 2 years of relevant working experience (Commercial / Small Business) in Financial Services or related industry.
• Proven customer service skills, as well as flexibility to adapt to changing environments.
• Experienced and knowledgeable of Business Banking credit as it applies to the Corporate, Commercial and Small Business Bank’s policies & procedures, products & services, and security & collateral documentation. 
• Strong knowledge and experience in the setup and execution of onboarding accounts, products & services, and loan/funding. 
• Fluency in English (written & verbal) and Organizational Skills.
• Working knowledge of Microsoft Office (Excel, Word, and Outlook).

#GBSDR

Ubicación(s):  República Dominicana : Santo Domingo : Santo Domingo Este || República Dominicana : Santo Domingo : Santo Domingo Norte || República Dominicana : Santo Domingo : Santo Domingo Oeste

Dirección de trabajo: Km 22, Autopista Las Americas 
 

Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, “por nuestro futuro”, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital.

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